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VODAFONE HAS APOLOGISED to customers today after it mistakenly told thousands of customers that they had had money debited from their bank accounts, even though the money was not owed or taken.
Text messages and emails were sent by Vodafone thanking customers for making payments, despite no payments being made or money being debited.
In a statement today the country’s largest mobile phone operators said that the messages were sent “due to an error” with their customer notification process.
“We want to reassure our customers that the issue has been fully resolved and the notification did not reflect any payments made but was purely a customer communication error,” they said.
Vodafone apologised to customers for any confusion caused.
“We are currently reviewing our notifications processes and will take the necessary measures to ensure that this issue doesn’t arise for our customers in the future.”
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Their systems for contacting customers whose contracts are about to be cancelled are working just fine. 2 phone calls and 3 text messages so far this month as they attempt to get me to renew my contract.
Once I am out of contract I cannot wait to run screaming and happy away from vodafone
I got two texts off them yesterday, one saying I’d paid €127, the other €20. I wouldn’t mind but I’m with the three network! I’ve never been on the Vodafone network. I wonder why my number is in their database?
I’m guessing these could be from their “test” IT system where they inadvertently triggered texts to random numbers entered on their test system. In fact its probably one guy mucking about with text and billing functionality whose probably off today at a wedding and nobody in vodaphone has a scooby doo whats going on. Kind of thing :-)
Lived in Dublin for two years, just returning back to the states last October and I have to say dealing with Vodafone was one of the most frustrating things I had to do while we were there. Their customer service was totally non-existent, dropped calls were abundant, and just the total lack of nobody knowing what they were doing even when you went into the store for assistance made troubleshooting a nightmare! I think they should CREDIT everyone for even using their service. Everyone gets a free month of “service”!
Totally, agree. Gave up on customer service and moved months ago . Overcharged and did not respond. Still got the text saying €45 paid though.
This is the very reason I don’t do direct debt
Because a company sometimes accidentally thanks people for money that it didn’t take?
The big companies do the best PR.
Typical of the British led company elites attacking the poor Irish working class.
That arse that was missing its hole need look no further.
A chara. Less of these personal attacks please.
Jesus Constance go get your hole will you, you are a miserable sod.
A chara. Please, less of these personal attacks.
Conny, it may be British owned but I struggle to see the difference between Vodafone, O2 and Three to be honest. Barring slight differences on the prices of mobile data rates they are all ripping people off.
Exactly a chara. They exploit the poor working class. They must be defeated. Sinn Fein will see to this.
“the poor working class”
I’m from what academics like to pigeon whole as a “middle-class background” yet I’m struggling to make any money from my current freelance web design job. So save the poor working class stuff mate, most of the people living on this rock are poor at the moment.
A chara. You are one of the elites.
So I’m in the “elite middle class”, that’s an oxyMORON my friend.
They earn more then the working class, therefore they are elite.
2 problems with that premise,
1. Right now in Ireland the majority of people regardless of class or social status are suffering financially. Most of my class have had to emirate to find work, that ranges from friends of mine who have trad skills to people with science degrees.
2. Factually in the DICTIONARY elites are classed as people with power and political influence, for example Business leaders and Tw*t politicians like Enda or Bertie
A chara. Once again I’ll state the reality is that if you earn more then 32k are elite.
You’ve earned 2/10 for trolling. You can do better.
A chara, I am not trolling.
That is a very lazy definition, your failing to take into account the circumstances of the wages. On average individuals in the Ireland have an annual gross income of €26,800. To an individual without family commitments this could be described as a sizable amount of money. But for a family of 4 with a mortgage this would be very different.
Trolls tend to say that. Earn over 32k and you’re elite? LOL! A chara.
If Conny had her/his way, we would be back to the 1880′s way of digging up potato drills for food and working in 1930′s Russian style working on collective state farms.
We were all equal though. If we are created equal then it should be equality across the board a chara.
Conny is a little b!tch
Had to switch account to be able to reply Conny, did you block me?
Or will I have to take it as an ironic coincidence that I suddenly have problems posting my comments on treads where I have replied to you Constance. Your not a living up to the great woman I have to say, unlike her your a coward.
A chara. I did not block you. How can I? Perhaps your personal attacks on me might have convinced the censors of the journal to act.
‘Your a coward’. I think you mean you’re. A chara.
Are you posting from 19th century or just from your arse?
From a computer a chara.
5th attempt to post now
Hmm I’ll take it as an ironic coincidence that I suddenly have problems posting my comments on treads where I have replied to you Constance. Your not a living up to the great woman I have to say, unlike her your a coward.
Constance and Eanna – go get a room and stop ruining it for the rest of us!
Fair point, thats what a socialist might say, but unlike you. Socialists are pragmatic enough to work within a flawed system like the one we have in this country to make things better for people they represent. Communism has only ever worked when its forced on people.
I’ll leave with this from the Urban Dictionary
Grammar Nazi:
A person who criticises someone else’s grammar, spelling, and/or punctuation, usually in an online setting. While they are often seen as uptight a$$holes who really need to get a life
Hmm I’ll take it as an ironic coincidence that I suddenly have problems posting my comments on treads where I have replied to you Constance. Your not a living up to the great woman I have to say, unlike her your a coward.
My twitter: https://twitter.com/EannaMcClean that’s the woodshed come in if you dare.
My response is posted above for some reason, CTRL+F then type Urban and you’ll find it, wasted enough time here good day.
have your say