We need your help now
Support from readers like you keeps The Journal open.
You are visiting us because we have something you value. Independent, unbiased news that tells the truth. Advertising revenue goes some way to support our mission, but this year it has not been enough.
If you've seen value in our reporting, please contribute what you can, so we can continue to produce accurate and meaningful journalism. For everyone who needs it.
Sign in. It’s quick, free and it’s up to you.
An account is an optional way to support the work we do. Find out more.
By continuing, you are indicating that you accept our Terms of Service and Privacy Policy.
VODAFONE HAS APOLOGISED to customers today after it mistakenly told thousands of customers that they had had money debited from their bank accounts, even though the money was not owed or taken.
Text messages and emails were sent by Vodafone thanking customers for making payments, despite no payments being made or money being debited.
In a statement today the country’s largest mobile phone operators said that the messages were sent “due to an error” with their customer notification process.
“We want to reassure our customers that the issue has been fully resolved and the notification did not reflect any payments made but was purely a customer communication error,” they said.
Vodafone apologised to customers for any confusion caused.
“We are currently reviewing our notifications processes and will take the necessary measures to ensure that this issue doesn’t arise for our customers in the future.”
To embed this post, copy the code below on your site
have your say