I can’t get it cause some jerk off neighbour is blocking them putting up lines. Stuck on woeful Vodafone.

@Aydo I’m on the same boat. But not one neighbour, several.
UPC won’t dig because the council rapes them financially.

The neighbours in question, 2 of em, won’t let UPC run the lines across the house in the air. We have em but no connection to the network. Mare eh.
One neighbour said they could put them underground, which they wouldn’t do. So I’m stuck.

Wow, ‘even Eastern Europe’. Like we’re so First World here!

Don’t you read the government propaganda here? Everything Ireland does is ‘world class’ apparently, apart from broadband, …

In fairness to them their customer service has improved dramatically from where it was. Always room for improvement though!

I found them reasonably good actually. Vodafone broadband was the previous one to compare with, mind:-)

They are light years ahead in offering compared to DSL broadband providers.

The quality of their TV is appalling and their customer service matches it very well. They certainly retain their Cablelink legacy. Really dreadful all round.

I wonder how many of their customers have been with them for longer than 1 year?

The UPC service has improved hugely in the last year or so! However their bills are still nearly impossible to understand! You might as well be looking at something written inside a Pyramid!!

Yep I agree that their customer service is poor. Try ringing it n your on hold forever, then ring their sales line and your answered straight away! Plus €72 a month for tv(no sky movies/sport) n broadband is expensive!

I’ve been with them a couple of years, moved from sky (robbing bastards)! Anyway I actually think the customer service is fairly decent, much better than I was expecting! The only problem I have is that the tv box is woeful, keeps stalling and resetting!

It looks again as if there is a pr campaign being run on these comments. Strange unlikely patterns. Would ordinary people come out in support of UPC. It’s very unlikely, defying the usual pattern of comments. Look at any other story on th journal and you won’t see the spikes that occur when a campaign is being orchestrated. I’ll say it again UPC.s tv quality and customer service is appalling.

upc has great costumer service i think, i`ve been with them 13 months now and the bill is always exactly what i am expecting. i genuinely never have any issues with them. by the way i don`t work for them or have no personal ties with them. after dealing with eircom i think upc are a god send ! having an account with eircom was like having a raffel every month to see what numbers they were charging me this month !

Their 100 Mbps service is fine but bit of cheat too. You don’t need that speed for any standard usage, how websites load up don’t make a difference if you are 5 Mbps or 100 Mbps, Skype does not make difference too. The only usage for 100 Mbps could be full hd streaming, or some heavy downloading from torrents or ftps… But then there is a catch I talk about, their 100 Mbps is limited to 500 GB of data allowance and providing you are utilising full 100 Mbps speed all the time you will be out of monthly allowance in just a rough guess 2 or 3 days. Who is that 100 Mbps service then for? Bit of marketing catch that’s all. Don’t get me wrong it’s still a very good service.

@fizi water – your logic (although correct) is misleading – a faster connection does not download any more data than a slow one. Assuming your surfing habits don’t change when you upgrade you’ll get the same amount of time on your new connection as you had on your old. The only difference will be that files will download quicker.

If you got a full month before you upgraded, you’ll get it after you upgraded.

That’s due to good servers and bandwidth at the other end. I have 100Mb UPC and at this speed I can tell which websites have good bandwidth. Alarming differences between sites.

I think it’s aimed at people using their phones as a modem … tis handy enough but upc customer service is amazing compared to 3, and that’s not saying much for either of them.

Yep I was bothered to do calculation and UPC 100 meg line with 500 GB cap would be in breach after 11 hours and 22 minutes if downloading full speed non stop – providing ideal conditions. Quite far from 30 days it needs to get you through hah ? :)

Three now charge for tethering so its infact useless for using it as a modem unless you pay outside of your bundle.

How can you say a connection is too fast, and pointless? You don’t need to max out your usage to make it worthwhile. I pay 50eur a month for 100Mb and can download an entire copy of Windows 7 in 3 minutes. A full HD movie in 2 minutes.. It makes a big difference.

I had the NTL Cable Broadband when I lived in town a few years ago and it was brilliant. Moved out of there to somewhere where I could only get wireless and the difference was crazy. NTL was so much faster.

I have since moved back to an area where I can get UPC Cable broadband and I got it again. Very good service. High speeds, good connections. I can’t complain about them. I’ve never had any outages with them either and I’ve never had to call customer services.

100Mbps actually. And I do, yes. It’s currently clocking at 104Mbps, according to speedtest.net. Downloading a file at the moment at a rate of 13 MEGABYTES per second… and browsing TheJournal while doing so…

For 50 quid, it’s worthwhile for most average users. Downloading your favourite TV shows in 45 seconds would be a huge convenience for most. One doesn’t need to use the speed at all times, but it’s great to have when it counts. My computer has an intel Core i7 processor, but I don’t feel cheated when I want to merely type a document on it.