What a joke

So how nice of ulster bank to write to me and tell me that they are very concerned about the overdrawn amount on my account….im now gunna write a letter back tell them im concerned that they have applied for every transaction twice since this happened and can they pleaase ring me and make an arrangement to pay me what they owe me!!!!!!

The sad fact is that the bank like all banks will not be held liable. You can be sure there are terms and conditions which well be used to technically absolve the bank of any direct liability.

Each customer needs to make a rational decision: is the service from the bank helping or hindering them?

If it is the latter then begin the process of finding a new bank. But be prepared for obstacles. You can be sure all of the banks will really together to prevent customer power taking over.

have to say love that customers reply. “im having a giltch” lol.

Still cannot access my current account or use my debit card to this day…

This is going on too long! How are they going to compensate credit cards and other missed payments via other banks? AIB said on the phone yesterday I will be charged late fees etc ! ulster bank need to tell us what their plan is for all concerned! Horrible that customers are receiving letters from the same bank about late fees!!!n

At least you’re receiving love letters from the bank, sign that you’re current account still exist, as for me almost since day 1 this current account of mine vanished into thin air (online, ATM, branch), maybe it was in need of holidays like me :P

Could we please see the exact line of code that caused this ‘glitch’?

Could I further add: don’t expect the central bank to be of help. It is merely the retirement home for faithful department of finance gnomes.

If regulation really applied ulster bank would have had its license to operate removed – as is the norm in other countries.

The silence from the state is incredible but sadly not surprising. It is evident who calls the shots – the banks not the state.

I have a loan with ub and that hadn’t been taken out even though it was due two weeks ago! Also beware if you have loans/mortgages with other financial institutions! Rang ebs today about our mortgage that is due to come out on the 7th. Ebs said it will show on my account as a returned direct debit (and I will be charged) then they will try again on the 15th (I will be charged again) and if it isn’t paid, unless I have a letter from ub saying its their fault it will show up as arrears on my account. Not happy at all

Ulster Bank is broke.

You can be sure that everybody will be getting charges applied to their accounts as these are generated automatically. UB will have to reverse them as per their public statements. God love them when those charges start hitting people – Joe Duffy will have to come home early from his holidays!

I will be handing them a letter going something like this:

Dear Bank Manager
In view of the inconvenience and loss of confidence caused by the debacle, how much are you willing to pay into my account to stay with Ulster Bank?
You know how much my business is worth to you; your answer will determine my response.
yours etc.

I’m quite sure these letters were sent automatically as mentioned above but common sense and a proactive member of staff would know to cancel this process to avoid further embarrassment for Ulster Bank. Like when Anglo went bust I am sure the only ones getting it in the neck are the poor saps working the counters!

i think it’s amazing you can’t use your account or pay direct debit but there nothing affecting there computers sending out letters. i think it’s a joke i don’t have an account and being affected but would close my account well before now

I would not be surprised if they were taking their time with it.
It would be one way to loose enough customers that they can then decided to shut up shop here.
They are after all the only back not being backed by the state.

Yesterday Vodafone DD had not gone through thankfully when I phoned them they were very understanding and put a note on my account to say I was with the ulster and to take the money next month. My mums Sky subscription DD has not gone through either but they say if they don’t get their payment they will cut the service off. I contacted Ulsterbank on twitter and got a tweet back directing me to a site ref dd that they are working with other banks and this is what it says “We would like to reassure our customers, and those of other banks, that we are working with other banks, service providers, insurance and utility companies to ensure that, as a result of this issue, customers will not be without their services, will not be permanently out of pocket and will not have their credit record affected.”

Cut out a front page article about the Ulster bank mess, slap on a postit note saying, ‘not my fault here’s sit back and crack open a Smirnoff ice.

Puy.ts a new spin on the term ‘Bank robbers’…..

I switched to Ulster Bank in the middle of May because of AIB’s introduction of fees. According to Ulster Bank, all my direct debits would be switched over within 7 working days. I picked a date that was 8 working days before my next direct debit. That direct debit wasn’t switched over in time.

In early June I decided to apply for an Ulster Bank credit card. The application required me to submit a statement from the account the bills would be paid from, so I tried to order one from Ulster Bank online. I kept getting the message “service temporarily unavailable”. I phoned Ulster Bank and they promised to send me one within 5 working days. They never did.

And now this.

It’s enough to make me wonder how Ulster Bank have managed to even stay in business all these years. I don’t think I’ve ever in my life dealt with a less competent company.

I have a loan with ub and that hadn’t been taken out even though it was due two weeks ago! Also beware if you have loans/mortgages with other financial institutions! Rang ebs today about our mortgage that is due to come out on the 7th. Ebs said it will show on my account as a returned direct debit (and I will be charged) then they will try again on the 15th (I will be charged again) and if it isn’t paid, unless I have a letter from ub saying its their fault it will show up as arrears on my account. Not happy at all

The letters are automatic, they’re even stuffed into envelopes automatically. It’s an oversight, get over it.

As for the credit rating being affected, most peoples are anyway. The quicker you get over trivial matters, the better.

It’s a mammoth screwup, but it’ll be fixed & the sun will continue to rise & set.

I was in yesterday and asked the girl who was very nice to be fair when the problem would be fixed and she said in the next few days. I then asked “Is that for real or is it bullshit?” and she said “well maybe the 16th”. I feel sorry for the staff as they have to put up with the ignorance and mistakes of the higher up arseholes who can act as they like as they know they wont for most part have to face the public or be reprimanded. The 16th though? What the fxxk? Im outta that joke shop bank.