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25 Comments
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    Mute Niall Connery
    Favourite Niall Connery
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    Jun 5th 2015, 12:07 PM

    Not knowing the name of the lad knocking your daughter – Priceless

    1073
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    Mute Michael Nolan
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    Jun 5th 2015, 2:06 PM

    POTY

    8
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    Mute Gerald Gallagher
    Favourite Gerald Gallagher
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    Jun 5th 2015, 11:52 AM

    It was not ryanair’s mistake but £220 to change a name is taking the pi$$

    767
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    Mute Peter King
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    Jun 5th 2015, 12:07 PM

    It was 110 per name. He only needed to change his ticket not his girlfriends so he only saved £7. Still crazy price tho

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    Mute Alan Benson
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    Jun 5th 2015, 12:12 PM

    £110 = one way only

    227
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    Mute Peter King
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    Jun 5th 2015, 12:22 PM

    Ryanair said themselves it would cost 110. He thought he had to change both names cos they were on same booking.

    66
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    Mute Sandy Coleman
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    Jun 5th 2015, 12:29 PM

    It use to be €25. I had to do it once. I think it was €25 for return too.

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    Mute B738NG
    Favourite B738NG
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    Jun 5th 2015, 12:31 PM

    Its €110 in total, your changing the name on the booking not each of the tickets, once the name in the booking is changed the tickets update automatically.

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    Mute Alan Benson
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    Jun 5th 2015, 12:35 PM

    Provided its not two separate booking references.

    26
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    Mute [citationneeded]
    Favourite [citationneeded]
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    Jun 5th 2015, 10:23 PM

    I think it was more his ticket there and back that made it 220

    3
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    Mute Declan Burke
    Favourite Declan Burke
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    Jun 5th 2015, 11:49 AM

    You Sir are a Legend.

    343
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    Mute Alan Benson
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    Jun 5th 2015, 12:00 PM

    The reason Ryanair charge a high name change fee is so that people don’t sell their flights to other people. It’s nothing to do with the cost of printing paper.

    If there was no name change fee, I could by loads of flights and sell them on eBay / DoneDeal for a profit.

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    Mute Eoin
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    Jun 5th 2015, 12:17 PM

    But could you not only sell them to a person with the same name as on the ticket?

    13
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    Mute Alan Benson
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    Jun 5th 2015, 12:20 PM

    If there the name change fee was €20 say

    I buy a flight for €10 to London, then wait until flights go up to say €80 and then sell it to person for €30. They pay the name change fee so it cost them €60 (they save) and I’m €40 up?

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    Mute Alan Benson
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    Jun 5th 2015, 12:21 PM

    Costs them €50 sorry (€30 + €20 name change)

    41
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    Mute Alan Benson
    Favourite Alan Benson
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    Jun 5th 2015, 12:24 PM

    Sorry my maths is messed up

    I buy flight €10
    Wait until flight goes up to €80
    Sell for €30
    Person pays name change fee of €20 (if Ryanair had a €20 name change)

    My profit = €30 – €10 = €20
    Their saving = €80 – €30 – €20 = €30

    52
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    Mute Alan Tormey
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    Jun 5th 2015, 2:08 PM

    Go home you’re drunk ☺

    121
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    Mute Dave Hammond
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    Jun 5th 2015, 2:08 PM

    hmmm you could try -but the person with the same name would also require to want to fly from the same location to the same destination at the same time you booked for – if ya think that through its probably not a great money spinner of an idea !!

    31
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    Mute Alan Benson
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    Jun 5th 2015, 2:57 PM

    What if I bought every seat on a Friday night plane to London?

    30
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    Mute Adrienne Tuba
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    Jun 6th 2015, 12:41 PM

    Amazing how people don’t get Alan’s and Ryanair’s explanation. If name change was cheap, dealer would buy the cheap tickets way in advance and then by the time you have the money for your holiday, family and friends arranged, days off from work organaised, (like Ibiza, price is nothing if you booked early feb-march for the summer, and then go crazy from may on for the same period), Ryanair would not have anymore cheap tickets but you could still buy them cheap from dealers who bought them way before you had the idea to travel. Why would you need the same name as bookings made for if you could change it cheap???? Dealers would make profit not Ryanair. Ryanair would go bankrupt. You can hate Ryanair as much as you want but many of us NEED it, and happy with service for the price they charge.

    3
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    Mute JustAoife
    Favourite JustAoife
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    Jun 5th 2015, 11:53 AM

    “Yeah, I’m not giving Ryanair a penny”
    Were the tickets to Ibiza free or something?

    178
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    Mute goo
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    Jun 5th 2015, 12:01 PM

    No Adam said he got money from the sun newspaper ! Michael o Leary will give him a job watch this space

    56
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    Mute David Evans
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    Jun 5th 2015, 12:02 PM

    Ironically, by not giving Ryanair the 220 it will cost him more in the long run, he saved £7 by changing his name. I assume he’ll have to change it back at some point (at a cost)…

    54
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    Mute Kevin
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    Jun 5th 2015, 12:06 PM

    The name change is free, it’s the passport that costs money. If he just waits for the current one to expire, no extra cost

    82
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    Mute ?
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    Jun 5th 2015, 12:07 PM

    Did you read the article? he said he will change his name back when his passport expires.

    55
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    Mute Maire 1.25% Ben
    Favourite Maire 1.25% Ben
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    Jun 5th 2015, 1:40 PM

    @goo Was just thinking the same thing …. Ryanair should give this student a job ….. thinking outside the box …… love it!

    24
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    Mute Andy Lane
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    Jun 5th 2015, 11:59 AM

    It probably would have been cheaper to book another ticket.

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    Mute Jim Brennan
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    Jun 6th 2015, 2:22 AM

    Cheaper never book Ryan air

    7
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    Mute Karol Doran
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    Jun 5th 2015, 11:48 AM

    This just goes to show what a disgusting company Ryanair is.

    113
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    Mute David Evans
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    Jun 5th 2015, 11:52 AM

    Please elaborate, Karol.

    101
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    Mute William Grogan
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    Jun 5th 2015, 11:53 AM

    All airlines do this so they must all be disgusting.

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    Mute Karol Doran
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    Jun 5th 2015, 11:56 AM

    David,

    If I was to elaborate I’d be here all day.

    But just taking this instance, a £220 charge for something that should be free sums this company up.
    It’s no skin off their nose to change the name. None whatsoever.

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    Mute David Evans
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    Jun 5th 2015, 12:00 PM

    Changing a typo should be free, yes. But changing a forename or surname should not be free, as you can effectively transfer the flight to someone else (someone with the same first name or last name as you).

    106
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    Mute Shane D
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    Jun 5th 2015, 12:02 PM

    It is free to change errors within the first 24 hours after booking

    76
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    Mute Kevin
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    Jun 5th 2015, 12:02 PM

    The large fee is to stop people booking flights far in advance (for example, flights to England during the Rugby World Cup) and then selling them on later, as far as I’m aware. All airlines do it

    116
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    Mute Karol Doran
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    Jun 5th 2015, 12:09 PM

    I take your points lads, but £220 is far too much. €50 is too much.

    49
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    Mute Ailbhe O'Nolan
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    Jun 5th 2015, 12:12 PM

    She’s right, it costs them the price it takes for two minutes of an employees time. Nothing lose to 220

    21
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    Mute Karol Doran
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    Jun 5th 2015, 12:24 PM

    She’s a he Ailbhe :)

    40
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    Mute Bob Mac
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    Jun 5th 2015, 3:08 PM

    You don’t seem to get it. There is effectively no cost involved for Ryanair whatsoever to change the name on your ticket. As has already been said, this only exists as a deterrent from an effective secondary market for airline tickets being created by people buying flights for a certain time when they think they stand a chance of making a profit by selling them at a higher price at a later stage. This is the only reason for this charge being so high. In a case like this of a genuine mistake, admittedly it is a hard pill to swallow but to make exceptions in cases like this would be impossible. People’s cynical nature ensures if this cost was , say €20 instead for example, you can be guaranteed that a secondary airline ticket market on the likes of Donedeal would begin to exist immediately.

    Quite rightly, Ryanair see this would be damaging to their business model and would drive up the costs for everyone so they rightly ensure it doesn’t exist by insisting on this fee for a name change.

    As for your generic go at Ryanair in your original post, pity you didn’t do your research and realise that other airlines also look for the same comparatively high charges for a name change on a ticket, so by your logic all effectively all airlines must be “horrible companies”

    34
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    Mute Tap Solny
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    Jun 5th 2015, 4:38 PM

    All airlines are disgusting. Air travel should be free for everybody. Air travel is a basic human right. Next thing this corrupt government will be taxing flying birds. The sooner this government is overthrown the better.

    25
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    Mute Con Manne
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    Jun 5th 2015, 6:49 PM

    Or what a flute someone who thinks he is batman is?

    4
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    Mute AN other
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    Jun 7th 2015, 7:37 PM

    Aer finglas had the same charge in the 90s when Shannon to Heathrow would cost you £300 per seat

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    Mute Mike Keane
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    Jun 5th 2015, 11:52 AM

    Brilliant , well done

    89
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    Mute Ben Dawkins
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    Jun 5th 2015, 11:49 AM

    It’s not ryan airs mistake so why should it cost them?

    85
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    Mute ƒR()§†H@X
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    Jun 5th 2015, 11:51 AM

    How exactly does it cost then £220 to reissue a ticket (a piece of paper)?

    110
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    Mute David Evans
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    Jun 5th 2015, 11:52 AM

    Stupid-tax.

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    Mute William Grogan
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    Jun 5th 2015, 11:53 AM

    €20 to change the name might be acceptable but over €200 isn’t.

    74
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    Mute Ali Cummins
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    Jun 5th 2015, 11:55 AM

    £220 to click on a name in their booking system, press backspace a few times and type in the new name???

    49
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    Mute David Evans
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    Jun 5th 2015, 11:56 AM

    A typo is rectified very easily, but changing a surname/firstname (which is the case here) discourages people from booking a flight for themselves and passing it onto a friend/spouse for example.

    42
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    Mute helixjo1
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    Jun 5th 2015, 12:01 PM

    There are costs involved.

    Lots of business moguls on here that don’t understand the simple fact that staff require wages.

    Someone has to be paid not just to make the change, but to be available to make the change. Therefor a yearly salary must be accounted for.

    Most businesses would spread the cost of employing that person across all of their customers. Ryanair don’t, they charge low prices. When someone makes a mistake they pay. Why? because it costs money to run a business.

    Damn that ryanair, how dare they not charge me for other peoples mistakes.

    64
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    Mute J. Dunn
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    Jun 5th 2015, 12:08 PM

    The fee seems more like a deterrent than money grab.
    I can see how a higher charge would prevent third-party sellers from purchasing for peak times well in advance and charging a premium plus a nominal fee to change the name. Imagine some unscrupulous group buying blocks of tickets for every bank holiday weekend at the minute bookings are available.

    56
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    Mute Dave O Keeffe
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    Jun 5th 2015, 12:09 PM

    and are these staff paid £220 per 5 minutes? I’m pretty sure it would take less than that. I changed the name on my Aer Lingus flight in January, a week before the flight. The charge? €0.00

    24
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    Mute B738NG
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    Jun 5th 2015, 12:14 PM

    Funny cause Aer Lingus charge €120 per name change, you must have known someone or had a good excuse

    47
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    Mute Dave O Keeffe
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    Jun 5th 2015, 12:25 PM

    Just called their reservation number and told them what happened.

    9
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    Mute Dave O Keeffe
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    Jun 5th 2015, 12:26 PM

    and as in this case it was just one of the names.

    7
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    Mute Declan McCabe
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    Jun 5th 2015, 12:33 PM

    Wouldn’t you have paid more to fly with Aer Lingus though? Generally their flights are more expensive.

    18
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    Mute B738NG
    Favourite B738NG
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    Jun 5th 2015, 12:33 PM

    You got lucky so, i’ve also heard of people getting name changes done free of charge with Ryanair too, depends on who you get/what mood they are in I suppose

    21
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    Mute Dave O Keeffe
    Favourite Dave O Keeffe
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    Jun 5th 2015, 12:43 PM

    €125 return to Malaga with suitcase.

    11
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    Mute helixjo1
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    Jun 5th 2015, 12:51 PM

    @Dave O Keeffe,

    Do you get paid per 5 minute contract?

    Most people don’t. Most people have contracts that require them to be in work and available to perform functions.

    I think you might be making a ridicules argument and ignoring what I actually typed.

    22
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    Mute Joseph Siddall
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    Jun 5th 2015, 10:00 PM

    Read. The. Article.

    1
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    Mute William Grogan
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    Jun 5th 2015, 11:55 AM

    I always ask someone to email me all their details before booking a flight for them. It avoids errors like when booking a flight for a friend called Brendan who turns out to be Patrick on his passport. It’s basic common sense.

    72
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    Mute Shane OHara
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    Jun 5th 2015, 11:57 AM

    A fantastic business who have focused on improving a previously poor customer service over the last few year and have seem to have succeeded based on my recent experiences with them. Disgusting? Please.
    O’Leary for Taoiseach

    63
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    Mute Phil Mannion
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    Jun 5th 2015, 3:06 PM

    Shane , well said, would be stuck in this s…. weather for me hols if it were not for Michael O Leary. Flights to Spain euro 35.00 and people of Ireland still giving out…….One of Irelands best business men yet. Good on ya Mick.

    30
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    Mute stoned.walled
    Favourite stoned.walled
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    Jun 5th 2015, 12:03 PM

    Independent running a more accurate article. It costs £110 to change a name so only £7 was saved

    Journal prefers attention grabbing articles. No facts required

    58
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    Mute Declan McCabe
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    Jun 5th 2015, 12:35 PM

    Sure people are only here for the comments.

    60
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    Mute Trish Ryan
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    Jun 5th 2015, 3:59 PM

    eh the article states the name change was £110.not the only thing trying to grab attention.

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    Mute Neal Ireland Hello
    Favourite Neal Ireland Hello
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    Jun 5th 2015, 12:20 PM

    Hope he never gets drunk near a tattoo shop.

    52
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    Mute Lester Jeffcoat
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    Jun 5th 2015, 3:15 PM

    I know it’s kind of trivial, but I find this really inspiring. Instead of bitching and moaning he took complete charge of the situation and gave himself the best possible result.

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    Mute Brendan Mc Kiernan
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    Jun 5th 2015, 11:54 AM
    30
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    Mute David Evans
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    Jun 5th 2015, 11:58 AM

    I assume he’ll have to change it back at some point?

    9
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    Mute ?
    Favourite ?
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    Jun 5th 2015, 12:03 PM

    Did you read the article?

    34
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    Mute Dave O Keeffe
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    Jun 5th 2015, 12:14 PM

    David Evans, read the article. The name change was free. The passport is what cost him.

    20
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    Mute Ian Noble
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    Jun 5th 2015, 12:19 PM

    He has given Ryanair free publicity.. Everything has a value!

    28
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    Mute Paul Fanshawe
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    Jun 5th 2015, 12:01 PM

    I know there are £ signs in the article but where does the gentleman in question hail from. I don’t mean to lecture anyone but what about the five rules of reporting: what, where, when, who, why?

    25
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    Mute Paul Fanshawe
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    Jun 5th 2015, 12:02 PM

    And of course the other one about putting a question mark at the end of a question.

    20
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    Mute Sarah S
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    Jun 5th 2015, 12:11 PM

    He needs to have a daughter now and call her North….

    22
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    Mute Dave O Keeffe
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    Jun 5th 2015, 12:16 PM

    That’s why his girlfriends father is sending them to Ibiza

    32
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    Mute John Campbell
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    Jun 5th 2015, 3:39 PM

    Ryanair. The best thing ever to have happened to the Airline Industry! Why people continue to attack their business methods is beyond me. I remember having to pay over £200 for a return ticket to London with Aer Lingus. Now I pay an average of €60 with Ryanair and that includes priority boarding and seat choice!

    20
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    Mute Bob Smith
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    Jun 5th 2015, 12:20 PM

    It’s true .I had to change a name on a 60 euro flight to England and it cost me 120 euro .It was just cheaper to buy a new ticket hahaha

    20
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    Mute Conall Bláca Ó Longáin
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    Jun 5th 2015, 3:21 PM

    Ironically, it sounds like something Micheal O Leary would do.

    19
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    Mute Drew
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    Jun 5th 2015, 12:19 PM

    Ryanair… A company I plan on never giving a penny.

    And not all airlines do this… I’ve never had an service fee that I wasn’t able to negotiate away.

    17
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    Mute Brid O'Leary
    Favourite Brid O'Leary
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    Jun 5th 2015, 1:27 PM

    Its not just Ryanair who do this everyone.. We had a similar one a few years back.. Booked flights to Central America via ebookers and I had all the passport info for the girls but when I was booking the flights it only asked for names of users to start with – add passport number later so I didn’t check the passport. One of my friends is called Lisa but her passport is Elizabeth. I spent hours on the phone to ebookers who in turn spoke to BA for me on 3 different occasions to get them to change this. They would not change it due to the flight terms. It was going to cost hundreds of euros to get sorted.. In the end my friend changed her name on passport from Elizabeth to Lisa – cost 80euro I think…

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    Mute Dermot Lonergan
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    Jun 6th 2015, 12:50 PM

    Ebookers are genuine dickhe@ds!

    2
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    Mute goo
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    Jun 5th 2015, 11:59 AM

    We’ll done mr west

    15
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    Mute Janet Coyle
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    Jun 5th 2015, 12:44 PM

    I thought you had to pay to have your name changed by Deed Poll ??

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    Mute Dominic Hearns
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    Jun 5th 2015, 5:03 PM

    Ha,,, I’d imagine Michael O’Leary would be proud of this lad !!

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    Mute Joseph Pilking
    Favourite Joseph Pilking
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    Jun 5th 2015, 12:21 PM

    Ryanair are a rip off and treat the customers like a herd of cattle, while millionaire Michael runs his horses at Cheltenham

    10
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    Mute Joseph Siddall
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    Jun 5th 2015, 10:03 PM

    Joseph, sounds like jealousy to me. May be begrudgery, but sounds like jealousy. Nothing to stop you making a fortune. Just need to be smart enough and prepared to work at it.

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    Mute Joseph Pilking
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    Jun 6th 2015, 2:04 AM

    I couldn’t rip another person off maybe I’m to nice.

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    Mute Paul Moloney
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    Jun 5th 2015, 12:03 PM

    I would be proud to have this young man as my son-in-law.

    P.

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    Mute Paul Fitzpatrick
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    Jun 5th 2015, 3:05 PM

    Did this happen in Northern Ireland or Britain or where did it happen? Because the article says “he paid £103 for a new passport and he” so I assume because he paid in British sterling it happened in the UK somewhere, so does anyone know how much it would cost here in Ireland to do the same thing as this guy?

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    Mute David adams
    Favourite David adams
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    Jun 5th 2015, 4:56 PM

    This guy is noting but a clown. Does he think we all came up the Liffey on a Ryanair plane. More publicity for Mr O’Leary. More people talking about his airline.

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    Mute Róisín Allen
    Favourite Róisín Allen
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    Jun 5th 2015, 1:03 PM

    Brilliant

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    Mute Seannangle
    Favourite Seannangle
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    Jun 5th 2015, 5:47 PM

    Absolute bull, all he had to was ring up blame his technophobe father and problem sorted.

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    Mute The Dublin Cynic
    Favourite The Dublin Cynic
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    Jun 6th 2015, 10:34 AM

    Should have chafed it to Adam Dope

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    Mute Hipity Hop
    Favourite Hipity Hop
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    Jun 5th 2015, 11:08 PM

    Are Ryanair actually suggesting people are touting Ryanair tickets ? LOL
    hey ive got a cheap ryanair ticket to spain , do you wanna buy it at a reasonable price ? it would take a good salesman and even if it were so who loses ? answer ryanair

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    Mute James Mc Guinness
    Favourite James Mc Guinness
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    Jun 5th 2015, 11:54 AM

    Lucky his name is not Fred

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