Still dont have any faith that it will all be sorted by Monday. It’s got to the unacceptable stage now. How many rules of my contract with UB are they breaking by not allowing me full access to my money. I wonder is this a strong enough case for NOT closing down branches ….

Opening branches on a weekend will not sort out the problem any quicker. It took RBS and Natwest 4 days to fix over 17 million account but we cannot fix 100,000 is nearly 2 weeks. Disgrace.

The Central Bank have said that it’s unacceptable…..is that it? Is that all they can do? The average person in the street can do that. I don’t understand how there is not more being said/done. This is really effecting people and business, going cap in hand with your pay-slip so they can “help” you by giving you a capped amount of your money just does not cut it. I do feel sorry for the front line staff, but I feel more for the people who haven’t had their salaries hit their accounts since the 19th! I used to work in banking & I can not understand why there was no backup systems or if it’s now a data entry backlog that every member of staff (regardless of title) be brought in to enter the data.

We have never really been told what the real issue is and why it’s taking so long to sort our accounts in Ireland. I’m taking this as an opportunity to move and revamp my finances. I feel sorry for the branch staff who have always been first class. 27 years of loyalty is now over.

Absolute disgrace and like anything in this country nobody will be held accountable or be sacked. No doubt the doughnut who caused this will be promoted

Ulster Bank is like a pub with no beer.

Just off the phone and they are at the end of the automated transactions from Thursday the 21st – I.e. Thursday before last!. This is incoming payments, it will be another week before they are visible online, but the branches can see them. No hope of salary going in as both employer and I have UB accounts, but if either is non-UB, they are handled faster. Can take cash out of branch, but this is an IOU only (i.e. wont be seen on account either!)nShocking handling of this affair, must have been easier alternative – retry the missed automated transactions, and cancel any repeats? I it wasn’t for the cheap banking and mortgage discount, I’d go back to cash!

Its a total disgrace and could only take so long to resolve in Ireland.

It’s a disgrace and they keep saying the majority of people’s wages are up to date.bullshit I don’t know one person who has got there money yet.what are the government doing about it sweet f.a.Ulster bank should be hit with a massive fine which in turn be divided up between all the customers who have been screwed over.

still waiting on last weeks wages and yesterdays wages going on holidays monday and now have limted money till this is cleared grr!!!!!

It is been reported on the news that it will at least the middle of next week before the ‘glitch’ is fixed….yeah just didt say which month or year..gone beyond a joke now as each day we hear next monday/friday/weekend etc from the managing director.At what stage will the media or central bank ask the managing director in what region is the IT department that is entrusted to fix this ‘glitch’ located because it sure as hell not based in the head office of Ulster bank in dublin…..If it is located in Dublin, my advise to the IT staff if you ever decide to apply for a job in another company i would leave that information out of your cv

I did indeed Ted. It must have been the disbelief that this can’t go on for much longer. May be time to look at setting up new account in different bank.

No money again today, rang the 1-800 number, told you have to go to one of the extended hours branch’s (very nice of them to open). What is in place for the people that are working over the weekend also the people who work shift. The media and and people with some influence have been disgracefull. I know they can not solve the problem but some info and help might be calming. Ulster bank are stating that most salaries are up to date, I dont think so, but this is being read by the media and been reported as true. Millions of accounts cleared in the UK in two days, a 150000 in Ireland still not done. Central bank have told them they are “naughty” woo hoo, feel they are trembling on that one. we have the internet to our disposal, e-mail your local goverment rep, keep doing it also what would happen if a 100,000 people marched to UB headquarters???? “Rant over.”

Go to this site and start filling in the forms.

http://www.financialombudsman.ie/

Has to be more than a clich,give them 6 months and i’d say they will be gone!

Start making complaints.

There should be a formalised complaints handling process in place in every financial service provider which is easy to access. All staff should be aware of it. A senior management person should be responsible for ensuring that the complaints handling process works in a fair and proper manner.

Final Response from the Financial Service Provider

Upon receiving written notification of the complaint from the Bureau and a request for a Final Response from the Complainant, the Provider has 25 working days in which to try to resolve the complaint by its internal complaint procedures. If at the end of the twenty five working days, a resolution has not been attained, a Final Response letter must be issued to the Complainant by the nominated member of senior management. (If the Provider requires more time to review the complaint, for example if it requires the Complainant to undergo a medical examination, the Bureau must be notified of same).

The Final Response letter must:
Contain a detailed account of the dispute at hand
Address all issues outlined in Complainant’s Complaint Form
Quote the applicable loan contract terms/policy conditions/terms of business etc
Give details of any redress offered to the Complainant by the Provider
State that it is the Final Response of the Provider for the purpose of referring the matter to the Financial Services Ombudsman’s Bureau
Advise the Complainant that he/she has 15 working days from the date of said Final Response to refer the matter to the Financial Services Ombudsman’s Bureau for investigation

Great excuse for not paying your bills.

Tell them you have sourced your payment schedules to Ulster Bank.
Then let them, you know they might get paid next Monday or emm Tuesday or 21 Dec 2012.
Get them to ring a 1-800 number and have a load of pre recorded shite.
Tell them (try to put on a honest face) that the money is really there, but IT problems hinder you getting it.
Then gather all this bullshit put it on a website, so the media can read it and report all is ok.
After all that you should expect them to say “oh sorry for your trouble, hope your next bonus is really big, we can wait untill you pull your head out of your arse for our money”.

ULSTER B (W) ANK the joys.

get rid of the computers and ye would not have this problem go back to the olden days where there was personal banking and no problems just nice friendly bank staff and no mistakes made on your accounts