Advertisement

We need your help now

Support from readers like you keeps The Journal open.

You are visiting us because we have something you value. Independent, unbiased news that tells the truth. Advertising revenue goes some way to support our mission, but this year it has not been enough.

If you've seen value in our reporting, please contribute what you can, so we can continue to produce accurate and meaningful journalism. For everyone who needs it.

Twitter homescreen Andrew Matthews/PA Wire/Press Association Images

General Manager of Twitter UK apologises to people who have received abusive messages

Twitter will change how it handles abuse reports and says that it will work harder to protect users.

TWITTER WILL IMPLEMENT changes to it’s rules in an attempt to make people feel safer online.

The company’s UK General Manager Tony Wang personally took to the micro-blogging site to apologise to women who had received abusive messages online. Wang’s unprecedented apology comes in the week that a 21-year-old-man was  arrested on suspicion of harassing UK bank-note campaigner Caroline Criado-Perez.

“I personally apologise to the women who have experienced abuse on Twitter and for what they have gone through,” said Wang.

The abuse they’ve received is simply not acceptable. It’s not acceptable in the real world, and it’s not acceptable on Twitter.

“There is more we can and will be doing to protect our users against abuse. That is our commitment.”

In the company’s statement, released by Wang and Senior Director of Trust and Safety Del Harvey,  Twitter say that they have listened to their users’ feedback and will include an in-tweet report button.

“We are committed to making Twitter a safe place for our users. We are adding additional staff to the teams that handle abuse reports and are exploring new ways of using technology to improve everyone’s experience on Twitter. We’re here, and we’re listening to you.”

Read: Man arrested after abusive tweets sent to UK bank note campaigner

Read: Irish government asks Twitter for some users’ account details

Readers like you are keeping these stories free for everyone...
A mix of advertising and supporting contributions helps keep paywalls away from valuable information like this article. Over 5,000 readers like you have already stepped up and support us with a monthly payment or a once-off donation.

Close
31 Comments
    Install the app to use these features.
    Mute Realistic Thoughts
    Favourite Realistic Thoughts
    Report
    Aug 3rd 2013, 2:07 PM

    Why is he sorry? Its not twitters fault, its the users faults. They are unable to act as decent human beings from a computer, twitter just so happens to be the medium they choose to cause trouble. It can happen on any other social website on the internet, people just need to learn to block. I hope this doesn’t mean that everyone will have to use their real name or anything like that

    51
    Install the app to use these features.
    Mute Justin Donoghue
    Favourite Justin Donoghue
    Report
    Aug 3rd 2013, 2:12 PM

    Or go to the Garda station with their passport to register for an IP address.

    11
    Install the app to use these features.
    Mute andrew
    Favourite andrew
    Report
    Aug 3rd 2013, 2:22 PM

    Insult and abuse have now become an art form. The more spectacular, the more outrageous, the more surreal the better. This is recognised by users of social media. It is only people who dont use social media who miss this.

    12
    See 6 more replies ▾
    Install the app to use these features.
    Mute Justin Donoghue
    Favourite Justin Donoghue
    Report
    Aug 3rd 2013, 2:27 PM

    Agreed Andrew. Oh btw your momma so fat she’d scare a dog off a meat truck.

    30
    Install the app to use these features.
    Mute Continent Simian
    Favourite Continent Simian
    Report
    Aug 3rd 2013, 2:37 PM

    “People need to learn how to block”

    Rubbish.

    If every time you looked out your window, someone hurled violent threats to you, would an acceptable solution be a pair of curtains?

    Also, these abusive idiots are not stupid. Blocking is no good against a continual stream of new accounts.

    The problem lies with the abusers. The solution must lie there too. Proper, effective reporting procedures would be a good start.

    29
    Install the app to use these features.
    Mute Girthy McNotits
    Favourite Girthy McNotits
    Report
    Aug 3rd 2013, 2:53 PM

    He’s apologising because the ways in which abuse and threats can be reported on twitter are pretty poor. The “report abuse” button is only available on the iPhone app. People got very angry about the fact that they could do nothing to stop these guys threatening them, twitter reacted positively, one of the creeps got arrested, we all drank lemonade…

    25
    Install the app to use these features.
    Mute Realistic Thoughts
    Favourite Realistic Thoughts
    Report
    Aug 3rd 2013, 3:09 PM

    I find ignoring these trolls on twitter is the best policy.

    13
    Install the app to use these features.
    Mute Bond Villain
    Favourite Bond Villain
    Report
    Aug 3rd 2013, 4:28 PM

    While tweets of “your (sic) stupid” etc are pretty much water off a ducks back for most adults & therefore easy enough to disregard when thrown about by internet inbreeds, I’m not so sure that ignoring would be either the easiest or best course of action when threatened with rape and murder, as happened in this case.
    I’d personally prefer that anyone publicly willing to repeatedly declare their intention to rape someone would be fairly closely looked at by the police, rather than allowed to continue broadcasting their opinion via social media unchecked.

    And regarding it ‘not being twitters fault’, and twitter ‘acting positively’, it’s worth noting the allegation that when Caroline Criado Perez first reported that she was receiving up to 50 graphic rape threats an hour to Mark Luckie, manager of journalism and news for Twitter, his initial response was to ignore her, & then to lock his own account and pretend nothing had happened.
    It’s only after a media shitstorm that’s made them look borderline incompetent that they’ve finally come out with a statement of intent to protect their users.

    21
    Install the app to use these features.
    Mute Realistic Thoughts
    Favourite Realistic Thoughts
    Report
    Aug 3rd 2013, 4:48 PM

    I was unaware of this sorry. That really is disgusting management but I still don’t want twitter to threaten anonymity

    10
    Install the app to use these features.
    Mute CAPT. ADEBAYO FLYNN
    Favourite CAPT. ADEBAYO FLYNN
    Report
    Aug 3rd 2013, 1:53 PM

    There are slags and threats. If you can’t take a slagging or some tool havin a go, you need to get a grip. Threats are different though and they should be dealt with/reported if you feel they are worrying.

    Lets say I went online and told Piers Morgan I think you are a CunextTuesday, that’s name calling and essentially harmless. But if I go online and tell him I’m gonna attack him then I think that has to be taken seriously like the tools in an airport when asked have they anything to declare “yeh a couple of bombs” they get the rubber glove. Fair enough.

    42
    Install the app to use these features.
    Mute Justin Donoghue
    Favourite Justin Donoghue
    Report
    Aug 3rd 2013, 2:00 PM

    What if you say ‘yeh a couple of bombs’ in a really sarcastic tone. To marigold or not to marigold?

    18
    Install the app to use these features.
    Mute CAPT. ADEBAYO FLYNN
    Favourite CAPT. ADEBAYO FLYNN
    Report
    Aug 3rd 2013, 2:05 PM

    Ha! the proof is in the pudding. You go first…

    15
    See 5 more replies ▾
    Install the app to use these features.
    Mute Rory Byrne
    Favourite Rory Byrne
    Report
    Aug 3rd 2013, 2:08 PM

    Fwa-tish!…. ah yes, the unmistakable onomatopoeiac sound of a rubber glove being slipped on to a custom officers hand. Gets me going every time I pass through the airport.

    14
    Install the app to use these features.
    Mute Justin Donoghue
    Favourite Justin Donoghue
    Report
    Aug 3rd 2013, 2:10 PM

    Rory seems to have volunteered Adebayo

    13
    Install the app to use these features.
    Mute CAPT. ADEBAYO FLYNN
    Favourite CAPT. ADEBAYO FLYNN
    Report
    Aug 3rd 2013, 2:15 PM

    Ha! I like the frenetic spelling pal

    10
    Install the app to use these features.
    Mute CAPT. ADEBAYO FLYNN
    Favourite CAPT. ADEBAYO FLYNN
    Report
    Aug 3rd 2013, 2:16 PM

    Phonetic! Uuuuugh

    12
    Install the app to use these features.
    Mute Rory Byrne
    Favourite Rory Byrne
    Report
    Aug 3rd 2013, 2:45 PM

    Hay tha’ :-D

    8
    Install the app to use these features.
    Mute Ned Daly
    Favourite Ned Daly
    Report
    Aug 3rd 2013, 1:44 PM

    Twitter is pretty sad, actually. So sad that the majority of those who engage with it are sad.

    27
    Install the app to use these features.
    Mute graham galvin
    Favourite graham galvin
    Report
    Aug 3rd 2013, 2:07 PM

    Posted from your twitter account…….,,,

    65
    Install the app to use these features.
    Mute John Murray
    Favourite John Murray
    Report
    Aug 3rd 2013, 2:09 PM

    You’re not using it right Ned. To get the most from Twitter you need to start following people of similar interests. Try it. I notice you have 0 followers and are following nobody.

    38
    See 6 more replies ▾
    Install the app to use these features.
    Mute Justin Donoghue
    Favourite Justin Donoghue
    Report
    Aug 3rd 2013, 2:11 PM

    Hahahahaha Ned ye big ham.

    36
    Install the app to use these features.
    Mute Niall Boylan @ Night
    Favourite Niall Boylan @ Night
    Report
    Aug 3rd 2013, 2:23 PM

    This coming from a guy who posts in the journal through a twitter account. That’s pretty sad Ned!

    17
    Install the app to use these features.
    Mute Ned Daly
    Favourite Ned Daly
    Report
    Aug 3rd 2013, 3:54 PM

    I don’t engage with twitter. I use it to log in to the journal.

    5
    Install the app to use these features.
    Mute CAPT. ADEBAYO FLYNN
    Favourite CAPT. ADEBAYO FLYNN
    Report
    Aug 3rd 2013, 4:09 PM

    Give it a whirl man. I was against it too. It has it’s good points though. I can’t recommend following ‘dream girls only’ enough.

    11
    Install the app to use these features.
    Mute Tom Brennan
    Favourite Tom Brennan
    Report
    Aug 3rd 2013, 4:11 PM

    @Capt Adeboyo Flynn

    what dream girls? Ah here now… xD

    2
    Install the app to use these features.
    Mute CAPT. ADEBAYO FLYNN
    Favourite CAPT. ADEBAYO FLYNN
    Report
    Aug 3rd 2013, 4:16 PM

    Check it out Tom! If ya like big butts, which I can’t deny.

    6
    Install the app to use these features.
    Mute Tom Brennan
    Favourite Tom Brennan
    Report
    Aug 3rd 2013, 3:11 PM

    Nice! Time to stop the abuse, not question of whether you can handle it or not, its the emotional, mental abuse that can do far greater damage!

    7
    Install the app to use these features.
    Mute Panos Karantais
    Favourite Panos Karantais
    Report
    Aug 3rd 2013, 2:33 PM

    “TWITTER WILL IMPLEMENT changes to *its* rules”

    5
    Install the app to use these features.
    Mute Tommy Gunz
    Favourite Tommy Gunz
    Report
    Aug 3rd 2013, 4:56 PM

    Too many soft cocks online now. It used to be the wild west where threats and abuse were always taken with a pinch of salt. Calling the cops in over some anonymous abuse is ridiculous particularly when you see UK passers get prison sentence for some drunken tweet.

    3
    Install the app to use these features.
    Mute the lost lenore
    Favourite the lost lenore
    Report
    Aug 3rd 2013, 4:05 PM

    None of stuff would matter half as much if media outlets weren’t getting interns to write up stories gleaned from twitter and Facebook.

    1
    Install the app to use these features.
    Mute Cuddle Flips
    Favourite Cuddle Flips
    Report
    Aug 7th 2013, 12:49 PM

    If you can’t take the heat, get out of the kitchen.

    1
Submit a report
Please help us understand how this comment violates our community guidelines.
Thank you for the feedback
Your feedback has been sent to our team for review.
JournalTv
News in 60 seconds