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Dublin: 6 °C Wednesday 16 April, 2014

Supervalu payment card breach ‘more extensive’ than expected

62,500 customers have been advised to contact their bank or financial institution as soon as possible.

Image: Sasko Lazarov/Photocall Ireland

SUPERVALU HAS SAID today that the security breach of its system, which potentially affected tens of thousands of customers, is “more extensive” than first anticipated.

The issue, which means financial details may have been compromised, only affects customers who availed of the “Getawaybreaks” scheme operated by Clare-based company Loyalty Build.

In a statement this evening, Supervalu said Loyalty Build has confirmed that there is a “high risk that an unauthorised third party accessed the details of payment cards used to pay for Getaway Breaks between January 2011 and February 2012″. The Data Protection Commission has been informed of the details of the breach.

62,500 customers who made bookings during this period have been advised to contact their bank or financial institution as soon as possible and to immediately check the transactions on their payment cards for any suspicious activity.

Getaway Breaks customers have also been advised to treat any unsolicited communication they receive relating to this issue claiming to represent Supervalu Getaway Breaks or Loyalty Build with extreme caution.

Supervalu said it is continuing to work with Loyalty Build to “resolve this issue as quickly as possible”. The company has also engaged its own IT security consultants to investigate the Loyalty Build system.

The company stressed today that this does not impact Supervalu’s other websites or any other transactions made by payment card in store or online.

A customer helpline can be contacted at 0818 220 088.

Related: Supervalu warns 38,000 customers over possible data breach>

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