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Ryanair thinks its new friendly approach is working

Passenger figures for last month show an increase of 4% compared to the same time last year.

MORE THAN NINE million passengers flew with Ryanair last month, according to figures released this morning.

This represents an increase of 4% from June, when 8.84 million flew with the airline.

Annual load factor also increased by 3%.

Kenny Jacobs, the airline’s chief marketing officer, put this down to a recently rebranded website and new app, and a general ‘improvement in customer experience’.

The figures today also highlight that 83 million passengers have flown with Ryanair since this time last year, another increase of 4%.

A report last month said that net profits rose to 152%.

However, airline boss Michael O’Leary warned against getting too excited about this strong growth.

Ryanairs Dublin Office Campus Opens Ryanair CEO Michael O'Leary Laura Hutton / Photocall Ireland Laura Hutton / Photocall Ireland / Photocall Ireland

“We would strongly caution both analysts and investors against any irrational exuberance in what continues to be a difficult economic environment, with some company-specific challenges in H2,” he said.

Easyjet also published its statistics for July this morning, showing a 7.7% rise in passenger numbers compared to this time last year.

Its rolling annual traffic rose 5.9% to just less than 64.8 million passengers.

Read: Aer Lingus growing strongly, but they’ve still carried less in 2014 than Ryanair did last month >

More: Soaring profits for Ryanair – but it’s not getting carried away with excitement >

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30 Comments
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    Mute John Campbell
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    Aug 6th 2014, 9:03 AM

    Well done Ryanair !

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    Mute richardmccarthy
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    Aug 6th 2014, 9:28 AM

    83 million passengers and rising,12 times more then AL,100 million is not beyond them,all from a small island in the Atlantic,and the Irish womens rugby team beating the all black world champions, what next.

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    Mute David Evans
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    Aug 6th 2014, 9:33 AM

    “12 times more than AL”, I’m assuming you’re talking about American Airlines. In what context are you talking about that figure?

    http://en.wikipedia.org/wiki/World’s_largest_airlines#By_passengers_carried_.28millions.29

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    Mute Mick Rooney
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    Aug 6th 2014, 9:42 AM

    I think Richard may be refering to Aer Lingus (AL).

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    Mute Alan O'connor
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    Aug 6th 2014, 9:44 AM

    Why is he comparing a national airline with one that has more than 40 operating bases? It’s comparing apples and oranges.

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    Mute David Evans
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    Aug 6th 2014, 9:44 AM

    Well that’s embarrassing!

    72
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    Mute David Evans
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    Aug 6th 2014, 9:46 AM

    I thought it was a reference to American Airline’s European traffic, looking back, it was a silly thing to say :)

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    Mute L Connors
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    Aug 6th 2014, 10:16 AM

    100m is certainly not beyond them. And they wouldn’t even need extra planes. Just take out the life jacket under the seat and they could squeeze another person in there. They might be able to fit someone in to the drawers on the drinks trolley too – subject to regulator approval.

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    Mute richardmccarthy
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    Aug 6th 2014, 10:16 AM

    @David,in this part of the world AL refers to the national carrier, the one with the Shamrock

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    Mute David Evans
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    Aug 6th 2014, 10:19 AM

    My apologies Richard! You’re correct, just had a silly moment is all. :)

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    Mute Kyla Murphy
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    Aug 6th 2014, 10:31 AM

    Aerlingus idiot

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    Mute Gillian McCarthy
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    Aug 6th 2014, 12:11 PM

    I used to go out of my way to avoid Ryanair, I just wasn’t willing to put up with the stamped for seats and shoving my handbag into my carry on. Now that both of these annoyances have been eliminated I’m happy to fly with them and did so in April, no complaints! You can be low cost and keep the customers happy, well done Ryanair.

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    Mute Bobby
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    Aug 6th 2014, 10:14 AM

    Prices have also gone up a lot compared to last year

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    Mute L Connors
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    Aug 6th 2014, 10:19 AM

    I miss the 1c fares. What happened Ryanair?

    48
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    Mute Julie Denning
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    Aug 6th 2014, 3:09 PM

    Everytime i have flown with ryanair they are never delayed.Not having to stuff handbag into handluggage has definitely made things less stressful

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    Mute Craig Barry
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    Aug 6th 2014, 5:16 PM

    Customer service costs nothing Ryanair, glad you learned your lesson.

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    Mute Steve Hardy
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    Aug 6th 2014, 8:56 AM

    Flying the work of the Devil

    19
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    Mute Alan McLoughlin
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    Aug 6th 2014, 12:16 PM

    Steve, as an aircraft engineer I can assure you that this is not the work of the devil. Aircraft are powered by a much more modern approach… Radioactive hamsters which have been fed a mixture of mentos and diet-coke!

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    Mute Joseph Siddall
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    Aug 6th 2014, 1:14 PM

    …and here’s me thinking the airlines were bulk-buying Hamsters for in-flight catering. To go into the meals, not do the serving. Though having said that…
    On a more serious note; well done to all the Ryanair folk. Now can you start doing transatlantic routes, please ?

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    Mute John Mcguirk
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    Aug 6th 2014, 2:28 PM

    Do i have to pay to like this

    12
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    Mute Nydon
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    Aug 6th 2014, 7:18 PM

    Well done Ryanair for copping on to the fact that even cheapskates need to feel loved.
    Flew with them again recently and the difference was obvious from the time of first browsing for flights.
    Keep it up and the past resistance to taking over AL will just fade away …the dream will come true…..Look up it’s Rylangus – the globonational carrier…… hmmmm

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    Mute Jack Dooner
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    Aug 6th 2014, 5:10 PM

    It is working!

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    Mute Eric Over
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    Aug 6th 2014, 1:45 PM

    God they sure need that worst airline I have had in my life.

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    Mute Angela McCarthy
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    Aug 6th 2014, 11:58 PM

    Have to say very happy to fly the new rules Ryanair, the staff seem happier and more relaxed not having to police hand luggage making them more approachable. I fly last Friday and I booked three tickets all at the same time but were given different seats to my kids in different aisle of the plane, which of course had me worried as I didn’t want my 9 year sitting by herself, but cabin staff sorted it and we were all happy. I hope they keep up the good work as customers and service is south better.

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    Mute Tom Buckley
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    Aug 6th 2014, 11:48 PM

    Typo 8.84 million…….is that all
    Another minor point
    There is nothing in the world more stressful than being away from home with a bunch of kids with an AL flight looming home and you’ve to contend with the worry of will they/won’t they go on strike as they have a habit of doing so.
    I’m not on a crusade for the Ryanair bunch but…….

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    Mute Tom Buckley
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    Aug 6th 2014, 11:38 PM

    It amuses me that one mention of the dreaded “R” word in the media and all the usual diatribes begin.
    I have a delightful holiday home in the Med
    Ryanair have done nothing but add to the experience travelling to and sadly from our retreat.
    Without exception every Ryanair trip we have had has been in order of importance
    Convenient
    On time
    A pleasant experience
    Comfortable
    And of course costs buttons..
    The National Carrier on EVERY occasion has been in order of importance
    Delayed
    Diverted
    Disappointing
    And a little dearer.
    The only item in the original story that is of any consequence is 83 million….
    Is that all????
    Out of season we must travel through theUK or continental Europe to get connecting flights to our destination and we have used a myriad of airlines including ryanairs biggest rivals and other nations flag carriers…….
    The only airline that has thus far impressed me more has to be Aegean Airlines……their customer service is way beyond extraordinary and out of but a few flights with them their customer interaction and helpfulness has been a true revelation
    Sure Ryanair has a little room for
    Improvement in the eyes of many but to be a true critic you must have experienced the experience yourself and more importantly have something to compare it to.
    Thirty plus flights a year leaves me more qualified than most to comment.

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    Mute COOM
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    Aug 6th 2014, 5:31 PM

    Now they might improve their safety.

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    Mute Loop De Loop
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    Aug 6th 2014, 7:29 PM

    Coom

    Are you talking about Ryanair ? The airline that hasn’t had a single fatality in 29 years. The airline with over 300 aircraft that hasn’t ever lost one ? The airline with the safety record that is the envy of all other airlines ?

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    Mute Eva Leonard
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    Aug 22nd 2014, 8:20 AM

    Would love if Michael o Leary would provide a flight to bring pets to Spain a friend of mine can bring her dog to Amsterdam from Spain for 60 euro wouldn’t mind paying a lot more regards

    1
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