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Dublin: 9 °C Sunday 19 May, 2013

Ryanair blames Office of Fair Trade for credit card charges

The airline introduced a new 2 per cent credit card fee on bookings this morning.

Image: Mark Stedman/Photocall Ireland

BOOKING A SEAT on a Ryanair flight has just got more expensive – but the budget airline says the increases are not its choice or fault.

Customers will now pay a 2 per cent credit card fee, as well as the usual €6 admin booking charge on each ticket.

In a highly-critical statement this morning, the company said it was disappointed with a decision by the Office of Fair Trade on credit card fees, which means higher prices for passengers.

The OFT have made it illegal to add card charges at the end of a booking process. It also said that all cards should be treated equally – as if they were cash payments.

Spokesperson Stephen McNamara invited the office to now “pay these fees on the consumers’ behalf”.

“Ryanair is disappointed, but not surprised, by the OFT’s attempt to distance themselves from their anti-consumer rulings,” he added. “Before the OFT imposed these baseless changes, airlines could partner with card providers to allow their cardholders the exclusive advantage of avoiding such fees.”

The 2 per cent fee can still be avoided, however, by using debit cards or German ELV transfer.

The second administration charge of €6 will continue to be applied to all bookings from today. Ryanair said this is to cover costs associated with its website.

From 1 February 2013, this charge will be subsumed into higher ticket prices. The lowest cost flight available on a Ryanair schedule will then be €22 instead of €16.

More: Ryanair comes onto customers via website>

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Comments (85 Comments)

  • Just tell me how much I have to pay for the flight. I don’t care if its called credit card charge, admin fee, web site charge, fuel surcharge etc…..just let me know UP FRONT how much it’s gonna cost me to fly from A to B and then I can decide if its good value or not

    Reply
    • They do. It’s clearly visible and labeled “Total” on the last page of the checkout process.

      Reply
    • This should not be the last page but much earlier in the process…

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    • It’s still there – that’s my point. Nobody pays anything that isn’t clear beforehand. You have a total at the end – you can pay or not. People would rather pay it and then moan like idiots afterwards about “hidden” charges which is not the case at all. Charges get added as you proceed with your order – some optional, some not – but none are “hidden” like most dipsh*ts claim. You’re free to close your browser at any stage with no obligation.

      And FYI, I don’t even fly Ryanair anymore, because it’s a pain in the hole not being able to book a seat – but most moaners misrepresent the issues.

      Reply
    • I always use skyscanner if I’m booking flights. It takes a the charges into account and tells you up front if its actually the cheapest option

      Reply
    • Sean you seem to be completely missing the point. Nobody is suggesting that Ryanair don’t tell you the price eventually. They want to know up front how much a flight costs so it can be easily compared to other companies.

      Nobody wants to go through pages and pages trying to find out how much they have to pay.

      Reply
    • I’m not missing the point – my point is that most people complain about “hidden” charges, which is simply not the case at all.
      As you put it: “nobody wants to go through pages and pages trying to find out how much they have to pay.” So essentially it’s just hassle to find out the exact charges. But most people then try to pass that off as being “hidden”. They’re not hidden – they’re “hassle”.

      Reply
    • The OP never claimed that the charges were ‘hidden’, so what’s with the rant?

      He said the charges should be stated up front and not at the end of the booking process.

      Reply
    • I was talking about most people who moan about Ryanair – I never referred to the OP.

      Reply
    • Sean do you work for Ryanair ,it simple if a flight is advertised for £50 thats what it should cost not 70 by the time you get to the total !

      Reply
  • What a load of bull from Ryanair. Why not take the two Euro off the six admin charge. Its always someone elses fault with Mick O’ leary.

    Reply
    • Just another reason to avoid flying RuinAir O,Leary blaming every one else as per usual , better off flying with airlines that look after their staff and customers not screw them for what their worth .

      Reply
    • TBH, as much as I hate the whole Ryanair experience, I have to be thankful for their presence in the market. They really have driven down the price of flying. Just go to the BA website and try to get a return flight to Dublin and have a look at a)Their basic price and b) Their ridiculous fuel surcharge (Its more than the flippin taxes!) I used to us BMI, as they gave value for money and didn’t seek to remove a customers dignity, but alas, BA now own them and prices are ridiculous now :( Ryanair is the only alternative, its just a pai in the @rse having to try think of everything that I must do/not do so that I don’t incur more cost with them.

      Reply
  • I think it is about time the press stop referring to Ryanair as a budget airline.

    Reply
    • @begrugey. if you mean Ryanair are budget in terms of quality of service, respect for the customer and caring about treating the paying public with respect then I totally agree with you.. however I remember a time when there was only the aer lingus/BA monopoly to fly me to the UK and a seat cost a week’s pay each way.. it’s now poss to fly return to London for the cost tank of petrol… BTW I don’t fly Ryanair if at all possible as I dont want to pay to be treated like a farm animal by the hordes of grumpy mean spirited crew they employ. moo!

      Reply
  • I guess it’s been a few weeks since o’leary and gang were in the news?

    Reply
  • “A total of 76.4 million people flew with the Irish airline in 2011″

    76.4 million x €/£ 6 = the cost of running a website!!!!!

    Reply
  • Could you imagine buying anything, anywhere in a store and having the assistant say ‘Oh… You actually want to buy this milk/t-shirt/DVD that’ll be an extra €8 fee… The price doesn’t cover the cost of actual of purchasing it, just what we are selling it for if nobody’s buying’

    Reply
  • Petty infighting results in the general public picking up the tab yet again. I think it’s time that the general public fought back. If you look at the huge profits Ryanair make year after year, then there’s obviously room for genuine competition within the routes they are operating. They’ve been allowed to get too big, to the extent that they can charge whatever they like.

    Reply
  • At what point does Ryanair stop calling itself a ‘budget’ airline?

    Reply
  • Ryanairs strategy is to tell you their charge for a flight is €x and all these other charges are someone else’s fault. Every airline is subject to the same charges but you don’t see them making a song and dance about how someone else is “forcing” them to charge more. Budget airline Ryanair ? No. When you do your sums and include things like what you’ll pay to transport yourself from the middle of a field to somewhere useful, you’ll usually find it’s not worth flying Ryanair. Knowing that, I have little sympathy when Ruinair start moaning about things like the OFT.

    Reply
  • Simon 30/11/12 #

    If you don’t lke them don’t fly with them.. simple

    Reply
  • If its only a UK OFT ruling, why is Ryanair charging 2% on ALL of the flights? Should this not only apply to flights to/from the UK? Baffled…

    Reply
  • the Irish government just sits back and let them away with this now he gets you on extra charges again. brake all rules ie Spanish /Portuguese government have made it law that you are allowed to take 1bag off duty free plus you’re Hand luggage in any low cost airline yet he still insis you put it in you hand luggage then he charges you for it been over weight
    people should complain to the Irish transport minister
    put ryanair is probably paying him

    Reply
  • http://www.irishexaminer.com/breakingnews/business/oft-challenges-ryanair-over-extra-fees-576024.html

    Ryanair tell their own version of the story – Nothing new there

    Reply
  • There is a simple way to deal with Ryanair.Don’t fly with them. It’s time all charges are quoted in the price of a ticket then customers will make informed decisions.

    Reply
    • All charges are quoted in Ryanair tickets. They are one if the few airlines who list all charges. Most airlines have specific taxes and charges bundled and hidden.

      Reply
    • I agree with you Billie, Ryanair don’t hide their charges, but the “other” airlines don’t hide them either, they are built into the airfare which is why they “appear” more expensive than Ryanair!! Ryanair blatently tell you they are charging you €6 to check yourself in online, another €6 website charge (which was the handling fee), another €2 EU levy, €1 ETS levy and now 2% cc fee. Any of the airlines could do the same and break down the airfare like that.

      Reply
    • I prefer it the Ryanair way because you see where the money goes. Your added charges on other airlines could be made up for all we know. I like that Ryanair are transparent.

      Reply
  • I don’t know what people expect from Ryanair as they always seem to be moaning about them yet it is the most successful airline in Europe if not the world. I checked out flights from Cork from the 16th to the 23rd of December to Warsaw with Ryanair and to Heathrow with Aer Lingus. Ryanair was €35 to Warsaw and Aer Lingus was €235 to Heathrow! It would cost me more to park my car in the car park than it would to fly to Warsaw. Yet people bitch about the fact that this new charge will cost me 70 cent on top of my fare to Warsaw. I could of course fly from Dublin on the same dates but that would involve the cost of going to Dublin (€60) and then Aer Lingus want to charge me €279 for my flights! I think I’ll pay my 2% and save myself €304 in the process.

    The problem with people is that the more they get the more they want. Ryanair is like getting a flying bus. Use it properly and you will save a fortune. If you want all the frills fly with someone else and get your “free” newspaper and “complimentary” drink but be prepared to pay for it.

    Reply
    • Wow, where do you get your logic from? You have no understanding of airfares. You havent even compared like for like. You’ve gone to the bother of explaining how Ryanair operates, as though we are all stupid. Best laugh all morning….

      Reply
    • Supply and demand! Comparing Warsaw with Heathrow on the 23rd of December just before Xmas is no way a fair comparison! Now try comparing Aer Lingus with FR on the London route that day…..I got Aer Lingus for €43.99 after tax one way into Heathrow and Ryanair came up at €22 before charges to Stanstead!!!!

      Now in my opinion id rather pay the extra €20 and fly Aer Lingus as for me I’d prefer to be nearer to London.

      Reply
    • Good man Ian if you can’t see the discrepancy in it being cheaper to fly to Poland with Ryanair then to London with Aer Lingus then you must be stupid. I cant compare like for like on the Cork-Warsaw route as Aer Lingus doesn’t operate on this route. Wizz Air do but they will charge you €85 for the privilege. As for not understanding airfares, well the fact that I took 10 flights a month in my last job and organized all the flights and accommodation for another company for the last 10 years has given me a bit of an insight into how to get the cheapest deals. Compare Ryanair flights to any other airline and tell me that they are not the cheapest airline around. I’m glad that you found your inability to understand my comment so amusing so I’ll put that down to my random act of kindness for today.

      Reply
    • John F 30/11/12 #

      His logic seemed pretty sound to me Brian. What part did you not understand? Perhaps you could give us some insight into your intrinsic knowledge of airfares?
      Ryanair offer a professional efficient service at a fraction of the cost of some of the legacy airlines of Europe, play by the rules and you won?t get burned! I fly with them regularly and find their service punctual and comfort. If you want lay flat beds or Vintage champagne then Fly Emirates or private charter. You get what you pay for. People also forget that Ryanair have one of the Best Airline safety records in the world and operate one of the youngest aircraft fleets in the Business! Typical Irish attitude to criticise one of our own successes!

      Reply
    • John F 30/11/12 #

      Apologies Brian, that response was directed at An!

      Reply
    • John F 30/11/12 #

      Or Ian rather, damn phone!

      Reply
    • Dear god, Brian have you any clue how airfares work! You can’t compare a flight to Warsaw and a flight to Heathrow!

      Heathrow is a much busier route and you picked an extremely high demand day of the year. Not to mention the taxes and landing fees would be much higher in Heathrow.

      You will be comparing hotel prices next by choosing a Hilton in Dublin on all Ireland final day and comparing it to a Travel Lodge in Limerick on the same date!

      Reply
    • Cooperguy Thank you! At least somone has sense. @ John F I’m a travel agent for over a decade, does that qualify me to have intrinsic knowledge of airfares???? Just in case you would like me to prove I’m a travel agent please visit http://www.travelcounsellors.ie/ian.walsh

      Reply
    • John F 30/11/12 #

      Ian. Perhaps the reason you dislike Ryanair so much is because their business model cuts out middle men like yourself! Bricks and mortar travel agents are thing of the past, i’d imagine you’d prefer We were back in the good old days when a flight to London cost a weeks wages! Companies like Ryanair have made air travel accessible and affordable to everybody!

      Reply
    • If you think travel agents are a thing of the past you can think again. I only set up my franchise business in March 2009 and the success Ive had has astounded me. Traditional travel agents might be history, but then I’m not a traditional travel agent. Ryanair doesnt cut out the middle man, they help travel agents compete with tour operators, as do all the other short and longhaul airlines. Booking with a travel agent gives financial protection for your tailormade holiday, but if you book your own flight and separate accommodation and something goes wrong, like one of those suppliers goes bust or cancels routes etc, you have no comeback, financial or otherwise.

      Reply
    • John F. What a mad thing to say. Not everyone uses the Internet and there are still a travel agencies everywhere. Just look around you.

      Maybe someday, but not soon. Not everyone wants to coordinate and book their flights, accom, sightseeing/ attractions and maybe car rentals.

      Reply
    • Nothing wrong with a Travelodge in Limerick Cooperguy;-)

      Reply
    • what does that tell you about warsaw LOL.

      Reply
  • Can everybody get one thing straight.
    Ryanair are not exclusively for cheaper air travel. Deregulation is responsible for cheaper flying, phone calls and electricity among many things.
    Easyjet started within months of O’Leary becoming CEO of Ryanair.
    Saying if it wasn’t for Ryanair we would still be paying a fortune to fly off the island is like saying if it wasn’t for Neil Armstrong we would never have landed on the moon or if Alexander Graham Bell didn’t invent the telephone we wouldn’t have it today is plain wrong.

    It’s an unimaginative soundbite.

    Reply
  • Ryanair are the Tesco of airlines!

    To clarify the line above, Tesco are shite.

    Reply
  • Irl 30/11/12 #

    Comparing like for like on a route they compete on:

    Dublin to Gatwick- 16 Dec to 23 Dec similar times (No bags)

    Aer Lingus: 208.98
    Ryanair: 142.09

    Reply
    • MrKnow 30/11/12 #

      Its amazing how everyone hits out at ryanair in what they do, don’t forget hypocrites, if it wasn’t for that airline most of you would never of went on the two or three holidays a year you take. No wonder he left the country!

      Reply
  • i still feel that ryanair are the best value for money airline in the world.you buy a cheap seat and thats what you get no frills .Aerlingus will also add this charge but will do it under the stick that ryanair and micheal o leary will undoubtly get over this.

    Reply
  • Why do people always moan about Ryanair? The bottom line, and the only thing relevant in all of this, is that you’re given the grand total BEFORE you hit the “Pay Now” button. There are no hidden charges. It all gets calculated during the checkout process and you get charged nothing until the very end – and you can see exactly how much you will be charged. You can always just opt not to pay.
    Why is this concept so confusing for people? If I see a flight for €5.99, I go through the checkout process to find out the actual end price, and THEN decide whether to buy it or not. DUH, people!

    Reply
    • It’s inconvenient and unnecessary. It also makes it harder to figure out who’s cheaper

      Reply
    • I agree with you – my point is that the charges are not “hidden” like most morons claim they are. Most people who moan about Ryanair always waffle on about their “hidden charges”. Nothing is hidden – it just gets added gradually during the checkout process and BEFORE you pay.

      Reply
    • I think your getting caught up in the semantics here a small bit Sean. No it’s not hidden as they will tell you the amount before you confirm purchase. But it’s not the same price that’s on the first screen. If you don’t want to call it hidden then fine but also it’s not very transparent or straight forward either. Hidden might not be the dictionary perfect word but its not too far off in terms of how their charging system operates in reality.

      Reply
    • How is it semantics? The word “hidden” isn’t subjective. You can either see the charges or you can’t – and you can. Therefore, not hidden.

      Reply
    • mattoid 30/11/12 #

      I really think you’re missing the point Sean

      Reply
    • Okay Sean, how would you describe process of adding on extra charges to the initial advertised cost? Or what word would you use? I argre with you that hidden is not perfect although it is also not incorrect i.e. the total cost is hidden from you till the end of the booking process. What word do you think best describes this? Extra maybe. Unadvertised? Revised?

      For me hidden works just fine. The total true cost is hidden till the end.

      Reply
    • By the time you go to pay, they’re not “hidden” – and that’s all that matters. You have no obligation to pay these extra charges. Each charge is clearly laid out & explained during the order process. All that matters is the total amount payable before you hit “Pay Now”. At that stage, you can opt out or proceed. The first price you see is the price of the FLIGHT only. Everyone knows that, except morons.

      Would you like your arse wiped too – or can you manage that yourself? Or how about a reminder before your passport expires? It’ll save you having to take responsibility yourself, since remembering to do something once every 10 years is so much hassle….

      Reply
    • Somebody got out the wrong side of the bed this morning…

      Reply
    • mattoid 30/11/12 #

      You’re just not getting it Sean – what matters is that you have to waste ten minutes of your life just to get to the point of knowing how much your flight will actually cost you.

      Yes, you still have a free choice but at this stage, given their time investment people are less likely to back out than they would if they knew the full price at the start of the process. Ryanair know this and exploit it – that’s the point!

      Who’s the moron?

      Reply
    • Lads, can we quit the name-calling please?

      Santa’s watching.

      Reply
    • Matt: I never once said it wasn’t hassle – I agree it is. My ONLY point is that the charges aren’t hidden, despite most people’s claims that they are.

      Reply
    • mattoid 30/11/12 #

      @Sean
      And several people have read and addressed your point – its a matter of semantics. Nobody is saying that they charge more to your card than you agree to pay (that would be fraudulent trading, not hidden charges) but the point is that the total cost isn’t revealed until the very end of the booking process.
      Can’t you see that?

      Reply
    • Wow get you mini mike o’leary!! Question still stands. You don’t like the word hidden. What other word would you use? Not looking for any of my body parts to be cleaned, thanks.

      Reply
  • I have read the various comments above and as much as we all like to moan Ryanair still offer good value for money. In the past week I have bought 2 return tickets to the UK in mid Dec at the weekend for less than €105 inc all taxes etc. I think that’s good value for money. Others may disagree but I remember a time not that long ago when a return flight cost £350per person to the UK and the only frills you got was a soft drink or a tea/coffee and a packet of peanuts. If u don’t like Ryanair use another airline.

    Reply
  • I agree Seamus! O’leary has always professed that there are no hidden charges but, yet people still complain about charges even if they can see them. God forbid if they couldn’t see these charges what would they say then?!! :)

    Reply
  • Supply and demand. If they sold no seats they’d drop the prices. Works for every other airline. The only difference is Ryanair don’t hide their charges.

    If you don’t feel the price is fair, don’t buy it. Consumers hold the power.

    Reply
  • Leo Varadkar says there is no EU levy to match the one Ryanair charges. He’s correct. It’s all in the wording.

    Ryanair will add EU ETS levy
    By Cathy Buyck | January 13, 2012

    3 More Sharing ServicesShare EmailPrintRyanair (FR) will introduce a €0.25 ($0.32) levy per passenger per segment for all bookings made from Jan.17 to cover costs incurred from the inclusion of aviation in the European Union Emissions Trading Scheme (EU ETS) (ATW Daily News, Dec. 22, 2011).

    Europe’s largest LCC said it estimates the EU ETS will cost it between €15 million ($19.1 million) and €20 million this year.

    “Ryanair does not believe that European aviation should be included in the ETS scheme since it accounts for less than 2% of the EU’s CO2 emissions. This latest EU stealth tax will damage traffic, tourism, European competiveness and jobs at a time when no other economic block is including aviation in their ETS schemes,” it said in a statement.

    The new ETS tax “reduces the competitiveness of EU air transport with yet another misguided ‘environmental’ tax, which does nothing for the environment but penalizes EU consumers and families,” he said.

    Reply
  • The Office of fair trade clearly have alot to answer for…

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  • It’s just all a big joke: 22-16=6/0.02 = 300… So the cost of a one way flight goes up by 6 euro means an assumption of a total minimum fare of 300 euro (never paid that for a ryanair flihht in my life) if it’s all the OFT’s fault, and the silly ?6/person/one way flight, which logically doesnt make sense as a website cost unless it was on a transaction basis, gets allowed to continue being hidden til the end instead on up front inclusion… great lads… progress there!

    Reply
  • so not low fares then.keep on blaming others.!!!!!!
    if only there was another air line.who would fly ryan air?

    Reply
  • with Ryanair you already pay a ?20 charge for using the card! plus admin so what’s the big deal?

    Reply
  • Anyone remember Freddie Laker? The big guys like BA and Air France put him out of business after he launched his $50 London to Boston fare. That was 1978. Ryanair says it can do Ireland to Boston for 99 euro. Add in the fees and even then would you go on Ryanair ot buy a much inflated Aer Lingus fare at 600 euro? Ryanair runs a busline and it works.

    Reply

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