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PEOPLE ALL OVER the country have been complaining about problems with their Permanent TSB cards today.
There were dozens of reports of cards not being recognised at checkouts and ATMs over the last few hours — and people have been taking to Twitter to find out what’s going on…
PTSB announced shortly before 7pm that the problem had been resolved — without going into any more detail.
But some customers complained that their balances were still showing withdrawals that had never gone through.
Others complained that they had been trying to make contact with PTSB earlier — but were unable to get through…
A PTSB spokesman confirmed to TheJournal.ie this evening that the problem had lasted less than half an hour, and was resolved at around 6.25pm.
He said all issues had now been resolved, and apologised to customers for the inconvenience.
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A travelling salesman once told me
“Cash is king boss”….
Tried to use internet banking @7am but password not recognised and account locked.also no wages for this month went through so charged handling fees for returned direct debits.No explanations,apologies ect.So this is the bank that failed the stress test!
failed the stress test myself
log on failed. account locked. on hold for 25 minutes. just hung up. ffs
they want you to use the card so the can see every cent you spend, and where you spend it
your right cash is king
The banking reform project is going well then.
Trolley full of groceries scanned & packed in aldi and my card was refused…had to call the hubbie to come to the rescue. Seriously pissed off!!!
Him or you skeyes?
Me!!! He was only laughing at my embarrassment
Happened me too Aldi was very embarrassed !
Happened today at 9:00 at Tesco’s in Naas, but I didn’t know if it was because I tried to pay just €0.39 or if it was my PTSB card. I had to break a €50 bill for a piece of bread.
Ask permanent TSB eh?
I have a few questions for them.
Why did you give all 7 billion Euro of your customers savings away to the bust Anglo?
Why did you run a campaign to fiddle your mortgage customers out of their trackers?
Why at the height of the bubble did you set up Springboard a subprime lender targeting borrowers with uncertified income?
How much money does your crooked ex bosses collect from us in pensions?
When are we going to get the billions back that you mugged from us?
Why did you drive 1000′s of your customers into arrears with your extortionate interest rate hikes?
Why did you brake serious solvency/liquidity laws (punishable by a prison)?
Are you really a bank?
Strange, I’m a supermarket cashier and didn’t have a single decline, which with our bad internet is unusual.
I guess no one where I live uses PTSB.
I had one girl today with a ptsb card. Had to leave empty handed, poor girl.
I was too stuck with a trolley full of 106euro groceries, only had 17 euro in cash on me, people at other tills suffered too! What pissed me off is that there was no warning of the outage when you rang open24 or warning on their website notifying us of the problem when you’re trying to figure out whats going on, that was poor form.
People have cash the day before payday?? Lucky b*stards, my card would laugh at me if I tried to use it!!
Do these people really expect to have access to their own money?
The cheek of them!
I think you’ll find that once it is in the bank it is no longer “your money”. By the way, thanks PTSB for leaving me stuck with no means of payment at the till yesterday evening.
I had a major problem lodging cash into machine in TSB Drogheda this evening. Basically swallowed the money and then machine crashed. Money not credited to my account.
Went to LIDL to get a bunch of flowers (anniversary) and a couple of bread rolls after work. Looong q’s at the check-outs And my card is declined. Tried at another till.. No luck. The pitiful looks of the girl at the check-out and the pissed off people behind me. Thanks, Permanent! Time to switch to AIB.
AIB? Then you really are desperate.
there as bad… I moved from them as they couldn’t get my surname right on 5 occasions… all 5 times I got atm cards with different spellings of my surname & last time they put McCarthy on it which doesn’t even resemble Maguire in anyway….
Move to AIB? At least with PTSB there’s free banking if you meet basic criteria. AIB will charge you 20 cent every time you use your card, 30 cent or more every time you take out cash or have a direct debit going out of your account and €4 if you want to set up a standing order! Plus there’s a €4 account maintenance charge!
Still down money!! Ptsb are a joke!!!
Used my ptsb card few times today and no problems.
Rang PTSB at 1810. No answer by 1900. Phone call was dropped 13 times. Money shows as withdrawn on online banking that I didn’t get. Yup, sure all the problems were fixed by 1825.
Their Open24 mobile banking doesn’t work either. As soon as you put in the first number of your PAN you get logged out. This happens more than five times before you can access your account. They ought to sack their IT dept + start recruiting again.
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