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@ireland.com email users slam ‘disgraceful’ decision to end service

Some 15,000 active users of the email facility will now have to transfer their data and set up a new email account as the service will shutdown next month.

The ireland.com email service homepage
The ireland.com email service homepage
Image: Screengrab via ireland.com

TOURISM IRELAND HAS said that it will not be providing an email service for users of the @ireland.com domain who will see their accounts shutdown within weeks after the Irish Times sold the domain for around €495,000.

Some @ireland.com email users have responded angrily to yesterday’s news that their email service will be discontinued from 7 November when users will no longer be able to send or receive messages while emails sent to their @ireland.com address will bounce back.

The 15,000 people who still use @ireland.com accounts will have until 7 December to transfer any data saved on their account to a new email host but some, who have been using the service for over a decade and initially paid for it, have expressed their unhappiness with the move.

The Irish Times has said that the service was losing money and has apologised for the inconvenience the move will cause.

Businesswoman Siobhan King-Hughes told TheJournal.ie: ”I’ve had this account for more than 10 years. Now I get three weeks notice that my email address is gone. No opportunity to protest, no reasonable time frame for change.

“It feels like we’re having the rug pulled out from under us,” she added. “I think it’s very unfair. They haven’t even given the option to people to pay for it. I’d have been happy to pay for it.”

Tourism Ireland, which is mostly funded by the State, acquired the domain in a deal worth around €495,000 which was announced yesterday.

Another @ireland.com account holder, Keith Gavin, described the decision as “disgraceful” and in an email to the customer service team handling the matter, said:

Not only will I now have to go through the tortuous process of having to inform everyone of a change of email address, but I will also need to get all my corporate literature, business cards, brochures, etc. revised, which will be a very expensive exercise and a cost I could do without in the current economic climate.

Another user, Liam Ireland, said that the Irish Times should compensate users: “Its a major nuisance for me. I believe The Irish Times should be paying compensation to owners who paid and supported them over the years, and are now faced with hours of work.”

Tourism Ireland said that it had acquired the domain “because the ease of recognition and memorability” of the domain. It said that the responsibility for the email address service lay with the Irish Times.

A statement said: “Regarding the @ireland.com email address service, this is the responsibility of The Irish Times. Tourism Ireland has bought the domain name, Ireland.com, as part of our remit is to promote the island of Ireland around the world; we are not an email service provider.”

The Irish Times did not immediately respond to a request for comment but its Head of Online, John O’Shea, told Siliconrepublic.com that that the email service “was no longer our core business” and had been outsourced to a third party.

He said that the outsourcing of the service was costly and was losing the newspaper money as a result.

In a statement on ireland.com, which includes links to an FAQ and guide to transferring data, O’Shea says: “We would like to apologise for any inconvenience caused to our valued customers.”

Read: Tourism Ireland buys ‘Ireland.com’ URL from The Irish Times

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