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Dublin: 12 °C Sunday 19 May, 2013

Insurance firm fined €3.3million over regulatory breaches

Agents working for Combined Insurance wrongfully obtained customers’ bank details, and sold them policies they could not claim under.

Image: nerdcoregirl via Flickr

AN INSURANCE COMPANY has been fined a record €3.35million by the Central Bank after a series of “serious” regulatory breaches.

Combined Insurance Company of Europe Ltd was also ordered to pay more than €2million back to customers, relating to almost 8,000 policies.

The fine is the largest ever handed out by the Central Bank, which said it had identified 28 breaches of regulatory requirements over the last five years.

These included agents tied to the firm wrongly obtaining customers’ bank details and using them to set up policies in other people’s names, and collecting premiums from customers but not setting up policies.

Some customers were told that they were eligible for cover, when in fact the agent knew they had a medical condition which would make them ineligible.

The Central Bank said the problems arose because Combined Insurance used a system of “tied agents” paid on a commission-only basis, which created a “high pressure sales environment” and encouraged people to act unprofessionally.

Peter Oakes, the bank’s director of enforcement, said: “This is the largest fine issued by the Central Bank and reflects the seriousness with which we view fundamental regulatory failures.

“The level of consumer detriment in this case arising from the firm’s non-compliance and behaviour, will not be tolerated by the Central Bank.”

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Comments (6 Comments)

  • Cowboys is putting it mildly……….

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  • €3.35 million fine, that’s a joke to be honest. Company should be shut down

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    • John 20/12/11 #

      They were shut down last July. I worked for them for less than 18 months. The problem was that the company hired anybody that applied to work for them as the company had nothing to loose as it was commission only basis. Some of the reps hired – a large amount could not sell water in the desert. I was very good at what I did and often meet the customers I signed up and chat about the company and no one attacks me or missold. I am embarrassed to say I worked in a company that condoned such behavior. Easily 50% were misfits. The miss selling was rampant and ignored by higher management because it helped their pay and eventual bonus twice yearly. When the regulator pulled everyone off the road and put us in retraining I was disgusted. I had put in 60-70 hours a week sometimes 6 days and did it honesty and integrity as my customers stayed with the company and did not churn customers. I put my relationship at risk so when taken off the road I was very disappointed. It was a company that you could make a lot of money in. I made over 3300€ in one week. I did job correctly, but even when I was a basic rep I could see my direct manager partake in questionable sales techniques so as to keep her a new bmw and shoes. I know of a girl who like the report said, filled out the forms of non existent people and paid initial premium to the company from her own pocket and used the bank details of previous customer which was blatant fraud. She was suppose to be doing well within the company which I found hard to believe as she barely worked and had a dreadful personality. Anyway she was sacked and went to work for another insurance company straight away. So ask what the f*** is the insurance regulator doing not stopping the likes of her from committing fraud getting sacked and moving to a new company. I loved the job. When the news broke I rang the journalist in the Irish independent and gave any info she needed. She said she never had as many complaints from the staff of a company on what went on in the company. I believe regulator stopped short of basically saying that fraud was rampant and that taking premiums from customers and not issuing policies etc means these files should be sent to Garda fraud office and on to dpp. People should be arrested and prosecuted as it would be good for the industry.

      Reply
  • John 20/12/11 #

    Not all of us were corrupt but a large amount were. Should send cases to gardai and convict these crooks.

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  • Sounds like normal behaviour to me from insurance companies, how many other companies use similar ploys? Not to mention year on increases on policies justified by construed statistics.

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    • John 20/12/11 #

      The system needs to change. Commission only is the problem. A person could work a week and earn nothing. That puts unfair pressure on rep and inturn the customer. If these insurance companies believe in their products so much hen hire professional people like any other company and pay them a salary. This would take the pressure off reps and force the companies to offer better plans and put the risk on them to hire proper people. At the moment insurance companies have nothing to loose hiring someone commission only.

      Reply

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