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What people are secretly saying about some of Ireland's biggest employers

‘The worst place I have ever been in the past 10 years.’

WHEN LISTS OF the best places to work are pulled together, the same names often crop up.

Google and Facebook, with their free food, on-site gyms and other perks, are always near the top of the charts overseas, while multinationals make up many of Ireland’s top workplaces as well.

But how do some of the country’s key home-grown companies fare? TheJournal.ie sifted through employer-review site Glassdoor, which this week unveiled its dedicated site for the Republic, to find what people were saying – although it’s worth noting all the reviews are anonymous and people need only an email address to post.

Here’s how some major Irish employers fared, among those firms with at least 40 reviews:

Top of the table

IT consulting firm Version 1, which employs about 700 across offices in Ireland and the UK, scores a remarkable 4.3 out of 5 across reviews on the site, putting it in the same league as top international companies.

00155066 Version 1 founding director Justin Keatinge, left Laura Hutton / RollingNews.ie Laura Hutton / RollingNews.ie / RollingNews.ie

The company has already been declared among Ireland’s best large workplaces several times in recent years and this, from an app developer, was typical of the Glassdoor praise:

The core values say everything about how the company works, and everyone believes in them.”

But there were still those who didn’t completely buy into the corporate spiel, like a senior consultant for gave this feedback:

Core values are espoused by many companies and start sounding jaded and even a bit patronising when they are attached to just about everything without qualification.”

Cork-founded recruitment company Morgan McKinley, which has about 600 staff across offices in 10 countries, also scored well, with an average rating of 4.1.

Morgan McKinley big photo Morgan McKinley's Shanghai office with CEO Pat Fitzgerald, left

Reviewers praised the firm’s “global feel but with a warm atmosphere”, although several took aim at a workplace built around never-ending targets.

College life

Two of Ireland’s largest colleges also ranked well among reviewers, with UCD and Trinity College getting ratings of 4.0 and 3.7 respectively.

Much of the feedback for UCD praised the friendly work culture and the facilities at the campus, while Trinity’s location and reputation also won plaudits.

However a few marked the historic college down for red tape and bureaucracy, with one former researcher highlighting a “clan-like behaviour in administration”.

HDR Trinity Trinity Digital Exhibition Trinity Digital Exhibition

A pack of bankers

Over at the Bank of Ireland, reviewers also appeared a fairly contented bunch despite swingeing job cuts and pay freezes since the financial crisis and the bank’s bailout.

The lender had an overall 3.7 rating. One former “senior project manager” labelled it as a “great place to work … like a family until the downturn”.

Meanwhile, another recent reviewer provided this pragmatic insight into their work at the bank:

BOI Glassdoor Glassdoor

However the reviews weren’t quite so favourable for fellow pillar bank AIB, which scored only 2.6 on the site. A lowly 32% of those leaving feedback said they would recommend working at the bank to a friend.

One, who listed themselves as a former risk analyst, described it as being like the “public service without all the perks” – although that came with the pro of “staying (after) 6pm being very rare”.

90378277 AIB chairman Richard Pym Sam Boal / RollingNews.ie Sam Boal / RollingNews.ie / RollingNews.ie

Household names

Working for a major company with instant brand recognition wasn’t enough to lift the scores from reviewers at two of Ireland’s best-known firms.

Paddy Power scored 2.9 on the site, although nearly two-thirds of the workers still said they would recommend the company to a friend.

The opportunity to work on interesting projects and chance to learn rated repeat mentions, as did the long hours and absence of any work-life balance.

90332433 Sam Boal / RollingNews.ie Sam Boal / RollingNews.ie / RollingNews.ie

In a long list of complaints, one anonymous staff member in Dublin said there were “politics galore” at the company, which had an “easy trigger finger” when it came to firing employees.

At Dunnes Stores, where staff have gone on strike over work conditions, the average rating was a lowly 2.7.

One reviewer offered this constructive advice for the company’s management: ”Be more human – we are people not machines.”

00159519 Leon Farrell / RollingNews.ie Leon Farrell / RollingNews.ie / RollingNews.ie

A wing and a prayer

At the bottom of the pile was Ryanair, which scored an average 2.4 from reviewers on the site.

While many said the budget carrier was a good training ground where people could clock up experience quickly, it appeared few were fans of the work culture coming out of Swords.

00150560 Laura Hutton / RollingNews.ie Laura Hutton / RollingNews.ie / RollingNews.ie

One reviewer, who listed their job as a former senior web developer at the company, had this blunt assessment: “The worst place I have ever been in the past 10 years.”

READ: This is how much tax Google paid in Ireland last year >

READ: Dunnes Stores are the big winners in the latest supermarket polls >

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39 Comments
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    Mute Denito
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    Nov 1st 2015, 10:57 PM

    I used to work for one of the companies with a very high score highlighted in the article and their HR department coordinates their presence on Glassdoor and the “Best places to work” competition. I would treat those ratings with a grain of salt

    515
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    Mute john Appleseed
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    Nov 2nd 2015, 6:27 AM

    Couldn’t agree more. 73 of the 500 employees seemed to have left stellar reviews and the ‘faults’ are like reading interview hint sheet

    124
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    Mute Blathnaid1986
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    Nov 2nd 2015, 7:42 AM

    AIB- gambling taxpayer moneyPaddy Power- facilates gambling of net taxpayers money after the government has stolen its share, Ryanair-abusive to workers, Dunnes-abusive to workers- Ireland best companies, Ireland is in a sorry state

    108
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    Mute TommyRyder
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    Nov 1st 2015, 10:17 PM

    Gambling is an addiction. A vice.
    Profiteering from other people’s misery is bad karma.
    Dirty money.
    You can dress up in a suit and present a smooth corporate image but at the end of the day it’s in the same category as heroin and crack cocaine dealing.
    I wouldn’t like to have that on my conscience every time I opened my wage packet.

    334
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    Mute lotto blotto
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    Nov 1st 2015, 10:19 PM

    Tell us where you work Tommy… children’s refuge?

    115
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    Mute Paul P O'Sullivan
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    Nov 1st 2015, 10:34 PM

    Jesus Tommy, exaggerate much? Paddy Power is like a drug dealer basically. Absolute dope

    102
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    Mute TommyRyder
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    Nov 1st 2015, 10:35 PM

    It’s called making an ethical choice Lotto.
    I’m sure if you delve down deep enough in your own psyche you might find something you would refuse to do on ethical grounds.
    I hope so.

    166
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    Mute Supernova
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    Nov 1st 2015, 10:36 PM

    Tommy any tips for Cheltenham?

    153
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    Mute Suzie Sunshine
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    Nov 1st 2015, 10:45 PM

    Sounds like someone close to you Tommy, had a gambling addiction ?

    66
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    Mute TommyRyder
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    Nov 1st 2015, 10:55 PM

    25% of gambing addicts have committed a crime to fund their gambling.
    One in five problem gamblers have attempted suicide. Twice the rate of other addictions.
    The gambling addict will end up in one of three places.
    Prison.
    The psychiatric institution.
    The morgue.

    192
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    Mute TommyRyder
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    Nov 1st 2015, 10:57 PM

    @Suzie.
    True.

    72
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    Mute Paul Harte
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    Nov 1st 2015, 11:03 PM

    He’s right Lotto blotto. So why you slagging him off?

    118
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    Mute Suzie Sunshine
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    Nov 1st 2015, 11:05 PM

    I had a feeling Tommy judging by your comment .you’re right in what you’re saying about gambling .

    102
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    Mute jane
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    Nov 1st 2015, 11:07 PM

    It’s a bit harsh Tommy. Not everyone who gambled is addicted, everyone who takes heroine is.

    81
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    Mute Supernova
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    Nov 1st 2015, 11:19 PM

    Yes you can get addicted to gambling, same goes for drugs, drink, tobacco. But in moderation gambling is the least problem causing. It’s all about self control, problems arise when you bet with money you haven’t got.. But gambling on Major competitions, festivals etc is fun. Do what you want with your extra money

    44
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    Mute Eugene Walsh
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    Nov 1st 2015, 11:26 PM

    Too right tommy.

    45
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    Mute Carmo Vanderval
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    Nov 1st 2015, 11:28 PM

    That’s untrue Jane, if your talking about heroin. Lots of people take it and don’t become addicts.

    38
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    Mute TommyRyder
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    Nov 1st 2015, 11:38 PM

    “Problem gamblers such as Jim are “as miserable as cancer patients,”
    “Being a problem gambler tripled the probability of extreme unhappiness,”
    Prof David Forrest of the University of Liverpool, who studies gambling and is the author of a study called The Unhappiness of Problem Gamblers. “

    A recent survey of the UK industry by three academics, Mark Griffiths, Jim Orford and Heather Wardle, “found that 30-35 per cent of the industry’s revenue comes from full-blown problem gamblers.

    Dr Colin O’Gara, a consultant psychiatrist at St John of God Hospital and a researcher at the school of medicine at University College Dublin, has seen a dramatic increase in the number of patients with smartphone- and other online-gambling problems.
    “Gambling may be a hobby for people, but it’s inherently an addictive behaviour,” he says. “Just like alcohol or drugs. It’s not harmless.”

    It’s an industry built on human misery.

    77
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    Mute TommyRyder
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    Nov 1st 2015, 11:44 PM

    Most heroin and crack dealers begin their operations by offering ‘freebies’ to users.
    Online bookmakers like Paddy Power, Ladbrokes, BetFair (which is now a joint venture with Paddy Power) etc use social media to offer ‘new users’ free bets with the intention of parting them from their money on a regular basis further down the road.

    97
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    Mute TommyRyder
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    Nov 1st 2015, 11:48 PM

    Anyway.
    I’ll get down off the soap box now.
    It’s an ever increasing problem which needs to be watched closely.

    86
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    Mute Niall O' Sullivan
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    Nov 2nd 2015, 12:51 AM

    Totally agree on gambling. it’s profiteering out of other peoples misery. Thank god, it’s one vice I don’t have. I was always too scared of it.

    65
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    Mute Brendan Hill
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    Nov 2nd 2015, 5:28 AM

    Big time, screw Paddy Power and the rest of them. It’s great if you can have the odd bet etc but the look of misery of some of the lads hanging around those places. I always pity the family at home.

    52
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    Mute The Guru
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    Nov 2nd 2015, 6:58 AM

    Any of the big accounting firms are horrendous to work for. Mediocre pay for ridiculous hours and stress all in the name of climbing the ladder to partner where you earn the big bucks and never see your family. Too many companies in Ireland trying to replicate their American parents working culture without realising it’s one of the reasons the US is so fooked up

    242
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    Mute Scorpionvenomm
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    Nov 1st 2015, 10:12 PM

    Why would you wanna work for Ryanair when you’re a senior web developer

    82
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    Mute lotto blotto
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    Nov 1st 2015, 10:20 PM

    The air miles?

    57
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    Mute Jim Kier
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    Nov 1st 2015, 10:42 PM

    Ryanair don’t give miles. Most airlines give free or reduced fares or standby travel to employees and family members. It’s cheap and cheerful for passengers and standby with restrictions for staff on Ryanair. The free or discount travel is lost when you leave.
    If you worked for British Airways. Discount travel to employees and even after you left or retired the benefit was for life that included spouse and children. That’s when unions had teeth that secured benefits.

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    Mute Nira Line
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    Nov 1st 2015, 10:46 PM

    Are they the same type of unions that had Brendan Ogle threatening to cut off electricity to the country last year ?

    115
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    Mute Mark Ryan
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    Nov 1st 2015, 10:54 PM

    Why would Ryanair give cheap.flights to employees who leave? That may be the silliest complaint I’ve ever seen about them! And by the way air miles and other benefits like that are limited by European Union restrictions, there is nothing airlines can do about it

    106
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    Mute Tony Stanley
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    Nov 1st 2015, 11:57 PM

    I work for an airline and did recruitment for ages within them. Wouldn’t touch Ryanair staff with a barge pole. So saying its a stepping stone into the industry is far from the mark!

    Many of the Ryanair staff who did manage to get through turned out to be the biggest waste of space with the most appalling work ethic and customer service offered.

    54
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    Mute James
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    Nov 2nd 2015, 12:18 AM

    Maybe all the good ones didn’t want to work at your airline so you ended up with the scraps..

    97
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    Mute Tony_Kilduff
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    Nov 2nd 2015, 12:28 AM

    Tony, I work in the industry too but not with Ryanair, they didn’t get to be the most successful airline in Europe by having staff that are a “waste of space”. Whatever airline you work for could probably learn a few lessons from them.

    109
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    Mute Tony_Kilduff
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    Nov 2nd 2015, 12:35 AM

    James… I’d say someone tried to get in to Ryanair and got rejected. ..;)

    72
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    Mute Patrick Doyle
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    Nov 2nd 2015, 12:47 AM

    Yep.. The same unions that used to get decent wages for workers. For the demise of wages see the demise of unions

    41
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    Mute Tony Stanley
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    Nov 2nd 2015, 2:52 AM

    My airline is a pretty huge well known one, in fact pretty topical when you look at what just happened to Aer Lingus and Iberia! Shall we say it was once the “worlds favourite”!

    And yes Ryanair staff where never known for customer service ethic until recently when O’Leary suddenly realised that just maybe being nice does matter!

    41
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    Mute Tony_Kilduff
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    Nov 2nd 2015, 12:45 PM

    Right, so they’re not a “waste of space ” anymore. I think you’d find its Ryanair who wouldn’t entertain the unionised, constantly strike threatening staff from BA and Aer Lingus.

    8
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    Mute sam 987123
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    Nov 2nd 2015, 7:28 AM

    I left my review last night. It was very cathartic to get it out there

    36
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    Mute BERTIE
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    Nov 2nd 2015, 9:10 AM

    Refer a friend? !!! I used to work in a place that I used to recommend to my colleagues that they get out if they can !

    28
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    Mute Thomas Mac Donagh
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    Nov 2nd 2015, 7:06 AM

    can we do the same for employees. name and shame. fair is fair

    18
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    Mute Gerry Ryan deG
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    Nov 2nd 2015, 11:13 AM

    Values, what about the global company who introduced the ‘values’ to great fanfare and subsequently the MD would announce at every opportunity that the Values were a load of S***E.

    Don’t believe the ‘Values’ are anything other than Spin and do some research.

    14
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