seems like wind is getting awful expensive

Had one of their sales reps call to the door during the week promising lower bills easy switch over and great personal care. When I told him I’m fine with the company I’m with he called me a money waster in these hard times so I let my dogs loose it was so much fun seeing him run like the wind.

I thought the years of the rip off republic were gone? Will this not make the problem worse for airtricity and their customers by making it harder for more customers to pay? Nice timing releasing this on a Friday afternoon by the way.

It’s simple.
Let them charge what they like..
Vote with your feet.

How stupid a move is that ?
Charging paying customers extra to subsidise customers that won’t pay their bills..

Same old same old..
People working hard to pay their bills and still they get screwed..

One of the worst companies I have dealt with. Salesman bare faced lied to me at the door. Took him at him word and signed up.worse fool me. Anyway I’m gone now!

Almost all my bills are estimated, yet when I submit a read to them, it’s only counted as an interim read. This basically means that the submitted read means Jack to them.

I’m off. Tomorrow I’ll go back to ESB

This shower are an absolute disgrace . Believe me. I got a payment card from them last year( pay as you go in the post office ) . Making weekly payments but they keep hassling me for a ‘security deposit ‘ of €300. Because I switched from a direct debit to a payment card they want 300. Their unreal. Cold calling, emailing me their a joke really are . I’m actually ahead of my bill like !

Went to Airtricity and they tried to deduct payment for a bill I never received, to which I incurred bank charges for going overdrawn; rang them up and they basically told me to get over it. Shocking customer service. I’m now happily back with ESB. Airtricity; you’re having a laugh

To all cut the yapping and move from them on Monday, I’m going to

Typical from a company in Ireland, some people not paying so we’ll screw the people who are and again the government sit on their arses and do nothing.

along with their generally terrible customer service, constant cold calling, inability to recognise meter readings submitted to their site leading to constantly estimated bills and finally refusal to issue bills on time if at all….. I think its time to head back to an Irish Company with a proven track record of success. ESB, I’m coming home!

I’m an airtricity customer and I must say I’m annoyed that their passing this onto customers who do meet their bills on time. I’ve no problem subsidising others but I’m annoyed that its just in this kind of instance – again the only support for those in dire straits are other ordinary Irish people who are already paying for so much debt imposed unfairly on us. If the gov supported those in dire straits directly rather than continuously passing on costs to the rest of us I’d have more respect for them

Plus this to me is yet another sign of what’ll happen once everything is sold off at firesale prices to those who are ready to pounce on our national assets.

why isn’t the regulator intervening???? Isn’t that supposed to be part of HIS job????

Last 4 bills with airtricity close to 300.submitted readings each time. Who do they think they are…..a bank perhaps. charging people who pay more because others can’t pay.good luck airtricity trying to keep customers.switched back to electric Ireland when this broke 14% off gas and 6% of electric. Later looosers

One of the worst company’s to deal with, terrible customer service,
when I signed up I was told I could have text/email alerts to submit readings, this has yet to happen, was also told that I could pick the date I wanted the payment to be debeted from bank account, this has yet to happen. Have been trying to sort this out for last 6 months.
Now I am furious to hear they are putting an extra charge on customers that pay there bills, just to cover costs of people not paying. Going back to electric Ireland bye bye Airtricty

The regulator passes every increase, he is merely a puppet to show we have a “regulated” electricity and gas market in Ireland, much like the puppet bank regulators of recent times.

Anytime I have to ring customer service I inform them that I am recording the phone call, which i do, and ask them to state their full name first. Seems to make them pay attention…

due to a clerical error they cut me off after 1 bill missed which I had actually paid!. right in the middle of -7 last year. worst customer service i ever dealt with. would not admit their mistake and made me.pay 80 quid reconnection fee. In the end made a complaint to the regulator and got my last bill, the reconnection fee and €200 compensation off them. would NEVER go back.

We signed up to them a while ago for purely ecological reasons (I know)…..turns out they’re as ecological and economical as a petrol powered toothbrush, gave them the heave ho and are now with Bord Gais who are…….better??

Ryan , the reason I came off the dd was because I lost my job last yr. Hence no money going into my account. They tried twice to take money from my account even though I blocked them in the bank. It’s some scam where they put in for a direct debit and if it doesn’t go they penalise you. It defeats the purpose of the payment card totally !!

Ha a flogas man just called. I signed up after reading this.go onto http://www.bonkers.ie to get best deal for you!!

Never heard of wind increases lol,wind is free so just leave them,or just tell them to blow off..

hey folks, as one comment state here , go the mile and complain to the regulator instead if you find any issues with any of the suppliers. It goes for all companies that provide a service, you will find in the majority of cases ,if you complain to the appropriate regulator , an outcome better than trying to convince a customer service rep, will be forthcoming. We have had cause to contact the regulators of phone and electric services and found that before I boiled my head arguing with customer services, a resolution was found to our benefit.Seems we are all getting the message now that when we have a complaint to make,the usual case of contacting the service provider just gets us more worked up.So find out the regulators phone numbers and use them,they will do a proper investigation and will get answers quickly and usually get the issue solved.

Been with ESB for the last 10 years and will be for the next 10, a brilliant reliable Irish company with outstanding staff who always go above and beyond.

I don’t mind. They are much cheaper than ESB. I am not paying for customer service, it’s a bleeding electricity!

Don’t care what anyone says they are cheaper than Electric Ireland (ESB), that’s the bottom line for me!

They get paid hefty bonus cheques when they collect new customers as well as training in non customer service

Your first point of contact if you have a complaint should be the individual supplier be it Airtricity, Electric Ireland, Bord Gais or whichever. The Regulator – the Commission for Energy Regulation – makes this clear in it’s Energycustomers.ie website and spells out the process involved:

http://www.energycustomers.ie/complaints/index.aspx

If you are complaining by phone to any of the suppliers I would suggest you take a note of the date and time you called and the name of the person you were dealing with. Your phone call will have been recorded so having the exact time and date will help the supplier retrieve the call if that should be required.

All these companies set great store by first call resolution and will try their best to sort out your problem without you having to make more than one call.

Remember that everyone screws up now and then. Nobody’s perfect. So, if you are unlucky enough to be at the receiving end of one of the errors bear that in mind and when contacting them please be polite and calm when speaking to the customer service agent. Whatever happened wasn’t his or her fault and he/she will want to bring the matter to a satisfactory conclusion. Sometimes, in a very small number of instances,that may not be possible in which case you should escalate the complaint to the CER. They will then review both sides of the story and issue a finding which will be binding on the company in question should it be in your favour.

After a terrible experience with Netsmart a few years ago I’ll never be swayed by “alternative” providers ever again. ESB for electricity, Eircom for telephone, Eircom for Broadband and either Vodafone or O2 for mobile phone service.

65,000 in default is shocking!

Using Airtricity (Gas & Electric) for 18 months – everything online – Very happy with the service – Paying an extra €1.25 per month isnt going to change that.

I will stick with them because, not matter what the others say, Airtricity are massively ahead in renewable energy and I don’t want the majority of my electricity to come from fossil fuels. We all have to be responsible. However, their approach seems to have alienated many – a while back the dog barked and I looked through the spyhole of my front door to see a man crouched down looking at my gas meter – when I opened the door it was an Airtricity salesman. I asked him what the hell he was doing in my garden sneakily examining my gas meter. He was of course trying to sell us gas as well as electricity – I said I would think about it but his aim was to try to get me to sign up there and then and I felt he pushed me to do so even after I twice refused. Not cool.

There’s competition in the electricity market if ye’r not happy then switch ye scabby bastards

Selective journalism.. What happened to free speech, you removed my comment again.. These companies are legalised gangsters.. They don’t deserve a better comment than that because the truth is they are thieves..

Does one always have to complain because their report hasn’t been submitted, then you post it, it doesn’t make sense..