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Dublin: 11 °C Thursday 20 June, 2013

AIB to permanently close 44 branches across country today

A total of 67 branches will be closed or amalgamated by next year in a bid to save €350 million.

Image: Julien Behal/PA Archive/Press Association Images

STATE-CONTROLLED AIB will today close 44 branches across the country as part of its decision to close or amalgamate 67 branches nationwide by next year.

In July, AIB announced its decision to close or amalgamate dozens of its 267 branches as part of a cost reduction programme which aims to save about €350 million.

AIB said it had taken the “regrettable but necessary” decision following a detailed review of its banking services – and that it hoped the closures would help the bank return to viability and provide a return to the taxpayer.

AIB said it was “acutely aware” of the need to continue to make banking services available locally, and therefore made arrangements with An Post to ensure residents and businesses in closure areas were given the option of carrying out transactions at the post office.

An Post services available to AIB customers are as follows:

(Business Customers)

  • Cash lodgements
  • Cheques lodgements – up to €10,000 per cheque
  • Coin lodgement – €200 per week
  • AIB has a dedicated SME Cash Management Team which has been liaising with business customers to discuss their cash management requirements and the alternative services available

(Personal Customers)

  • Withdrawal of up to €600 per day using an AIB ATM/Debit Card
  • Cash and cheque lodgements
  • Payment of AIB Credit Card bill with cash or Debit Card

There will be a further four closures in November, followed by a further 16 in 2013.

Read: the full list of branch closures here

Read: AIB confirms branch closures as operating loss cut by 64 per cent>

Read: AIB: reports of 90 branch closures is ‘total speculation’>

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Comments (55 Comments)

  • Human operatives significantly less cost-effective than electronic/mechanical operatives. Human operatives mis-perform duties at a greater rate than electronic/mechanical operatives. Human-to-human interaction unnecessary and inefficient for basic banking procedures. The discontinuation of human operatives will directly benefit human end-users.

    We are coming.

    Reply
  • @Andrew Telford Technologically, the Irish banks aren’t too bad. I hardly ever visit bank branches and interact with my accounts mostly through the banks’ mobile apps and wen banking.

    Cheques are allegedly being phased out entirely in a few years anyway. The USA is one of the few countries still fixated on them. I can’t really see banks on this side of the pond introducing any of those remote clearing facilities as they seem to be intent on ditching cheques entirely!

    Most Irish banks have pretty decent online banking systems and automated phone banking for at least the last two decades and the branch systems are pretty high tech. You can make automatic deposits where cash is counted and cheques are scanned at AIB, Bank of Ireland and PTSB.

    National Irish Bank / danske bank has had cashless branches for some time too.

    They’ve also got a huge range of services from bill payment to mobile top ups on their atm networks since the 90s.

    The problem is that instead of giving people an incentive to use electronic systems, they gave mostly now moved to charging you a heavy fee for absolutely everything. There’s no longer any real advantage to doing things electronically as a result.

    They seem to be determined to drive us back to a cash society again.

    Irish banks have also had a poor track record of making simple things like debit cards widely available. For years the main banks were requiring huge amounts of credit checking before they would issue Laser cards. It’s only in recent years they became standard issue to all current account holders. Likewise, they clung to Laser for too long.

    We’ve also got very high fees for card terminals and merchant accounts to take cards from online payments.

    The removal of branches is a big blow for older customers, particularly in very rural areas. However, with a bit of proper planning the post office and atm networks should be able to handle most simple transactions.

    The issue is more that services like night safe, business cash deposits, being able to speak to a manager etc will be more difficult to access for those areas losing branches.

    The main problem isn’t lack if technology, it’s a failure to promote its use and a counterproductive fee structure that encourages cash and paper transactions.

    Reply
  • Barry. It wasn’t the people who work in the branches fault! They’ve no say in regards to reckless lending policy’s. I hope you never have to face the prospect of signing on the dole, cause believe me, it’s not a very nice experience.

    Reply
    • Barry 26/10/12 #

      rodrigo detriano, nobody forced people in the branches to sell as many loans to a person as they could in order to get that extra monthly bonus.

      I dealt with banks back in 2007/2008 when i bought my house, they tried their very best to sell me a loan ontop of my mortgage, your telling me staff can’t think for themselves?

      Also don’t assume I’ve not been on the dole either, was made redundant last year and my wife was made redundant twice before that, I’m well aware of what its like.

      But at the same time the bank MUST restructure for it to become viable again it cannot remain the same or the government will always be stuck with the bloody thing,

      Reply
    • Eh Barry, yes they did, they are called managers and they pretty much demanded you sell as many as you can…

      Reply
    • Jay 26/10/12 #

      Maybe they could make those savings by not paying salary/bonus packages of €900,000 to dckheads running a bank which Failed and had to be bailed out

      Reply
    • SMcB 26/10/12 #

      Barry, the thought processes of people who work in banks are largely determined by other people who set ‘targets’.

      Reply
  • Great for the Post Offices that where struggling

    Reply
  • So, has the “closed for refurbishment” signs and the removal of the ATMs outside the Capel Street branch for the last two months been a cover for the branch shutting down earlier than announced?

    Reply
  • What crap, I’m a SME customer, the closed my branch and moved me to a new branch, no big deal, except they closed the business desk in new branch, so now the Q to just cash a cheque, or get coins takes 1hr out of mu business day

    Reply
    • Irish banks are so behind the times… At banks in the US/EU you can cash cheques at any ATM, Bank of America has rolled out a facility for SME’s with an app to take a photo of the cheque with their iphones and it’s depositied electronically, Switzerland is rolling out cashless branchs.

      You should use tech, get square etc and convert to electronic cash flow management where possible. A daily visit to the bank is something that’s soon to be in the past.

      Reply
    • are you happy with that servive ..?

      Reply
    • Jay funk 26/10/12 #

      Hi,no I’m not happy with them.

      I do as much as possible electronically , payroll, invoices, inline purchasing etc.. We accept all major cards etc, but we need change so when customers pay with cash we can give them change. For insurance we can only keep a small amount of change, so have to go to the bank at least twice a week,

      I looked at moving but BoI won’t give me an overdraft to the same level as AIB for 6mnts and no other bank is close enough

      So basically I’m stuck and no waste at least 2-3 hours to do a task that used to take 15-20 mins

      How are the banks helping business in this country?

      Ahhhhhh

      Reply
  • Why are people surprised by this ?? Our banking sector collapsed and in fairness it’s not like they have embraced change and rolled out new customer services.. They hardly lend money any more!!

    Reply
  • They’ll really have to make sure that the replacement services via the post office are adequate.

    It’s a pity to see the branch networks disappear.

    I’m very unimpressed with the policy of fee hikes on current accounts they’re just going to drive a lot of customers to hoarding cash at home which is really not safe at all. The increased costs on Laser/Visa Debit transactions will also result in more cash usage that will just mean a bigger security headache for banks, the Gardai and retailers!

    People will just start withdrawing large volumes of cash occasionally to avoid fees which is how things operated 30+ years ago.

    Really big lack of joined up thinking on these issues!

    Reply
    • @David Kelly

      “An Post services available to AIB customers are as follows”…..

      All banks will close their doors to customers within the next 5 years. If one is still with that bank, one will have to make an apointment to speak to a staff member! All banks are bringing in the ‘quick lodgement’ machines for people with cash, cheques etc. They don’t want people in and out every day with this kind of transaction.

      Yes, there will be huge redundancies, but An Post will become more of a bank than your local post office. They will eventually employ more people but I can also see An Post charges coming in even though they will be paid also by these banks.

      Reply
  • DVS VIC 26/10/12 #

    Very tough for the staff. But if AIB didn’t cut cost, they would have to continue increasing interest rates and back charges for all of us. Hopefully they will do less of that now

    Reply
  • They changed the whole layout in a branch where I live and theres no more “over the counter service” just machines up against the wall where hatches were,i walked in just after it was done and the Qs were out the door,but it was the elderely i felt so sorry for! …their faces said it all…a totall lost look,they were walking around looking for the hatches,it was awful to see,i was there and saw how it affected the elderely and its more than likely their only chat they have is when they go to their banks,…AIB have screwed this one big time ! ….

    Reply
    • A bank is not a (now tax payer funded) social entity to provide a place for social interaction to senior citizens… Sorry but it’s just not.

      Reply
    • A sign of things to come. Who needs people when machines can do the job with much less expense.

      Reply
    • @ Derek

      That’s been the way for quite some time now, mechanisation is nothing new. You don’t see lads pulling up elevators by hand much anymore either.

      Reply
    • Michael
      I don’t think there have been hatches in banks since the 70s the same elderly have no problem sitting down at computers booking flights to the sun at bargain prices . ATMs have now been.on the go for close to 35 years . times have moved on and the need for bank branch’s like phone boxes is coming to an end
      I hate the way ageism is used by people especially in media circles to describe people as been slow to adapt to change
      most older people that I know are much sharper and quicker to learn then portrayed on here and in particular RTE

      Reply
    • Ffs, this think of the old people shite is sickening. For one it’s hugely insulting to old people as you’re seriously underestimating and insulting their intelligence. Secondly, you don’t get stupider as you get older. A person is as intelligent as they always were. Old people have adapted to far more than you and me ever will so give the patronising rant a rest.

      Reply
    • @dereck just wait until the machines get a union, then were are fecked, imagine the government trying to negotiate against an IBM mainframe, it would be hilarious

      Reply
  • Very sad news for all the communities affected. The branch in my hometown is closing next year. On a related subject, Visa Debit cards issue still not being handled well by AIB. I was told last month that my branch would be issuing them to its customers in October. When I called in the other day I was told this has been delayed until January. Complete joke.

    Reply
    • some forget that the “Senior Citizens” of Ireland have kept a lot of banks open open witn their different Accounts etc and Banks have made their money from them …and they SC dident screw the banks up ..the people of today did!

      Reply
    • if every aib custmer whos branch is cloesing with drew their acc the thoes grabbing bars…. would suffer thats the first thing i am doing monday morning

      Reply
    • @Neil McAuley

      Do what I did about 7 years ago. N.I.B. did the same. Closed their doors. I closed my account and moved across the road to Bank of Ireland, when they finally close the doors on me, I’ll move to Ulster Bank and again and again. Eventually, I will end up at the post office, by that time they will be employing AiB, BOI etc. staff because all there will be left is An Post.

      Reply
  • All these closures are forcing older people back to the under the mattress banking days.

    Reply
  • I can’t remember the last time I was in my bank. I do all my banking online. This is a welcomed announcement.

    About time they cut back all their 861 executives in AIB paid over €100k each.

    With 43 branches thats an average of 20 executives on €100k per branch!

    Reply
  • aib shower of bankers,shut em down

    Reply
  • Is Richard Bruton not going from branch to branch comforting these poor people then? Of course not, he’s in America securing 8 jobs for somewhere in the wilds of Offaly or someplace like that.

    Reply
  • Dump the bank.. use your local Credit Union…….cheaper, local, not going to close anytime soon, locals employed, some even have debit cards now.

    Reply
  • It concerns me that the post office staff will be at greater risk of robbery and especially tiger kidnapping. Also they will need to hold shelters outside the post office on children’s allowance days and dole days. The staff will be under huge stress. How can a government owned bank risk the lives of the elderly in post offices collecting their pensions and the safety of the post office staff? Guaranteed more hold ups at post offices.

    Reply
  • To Derek. Your comments about machines replacing people are noted. I would point out though that until they develop a machine you can shag at the christmas party all companies should keep a few Humans around the office!

    Reply
  • I wonder will d staff of an post be getting a pay rise considering they are having to do transactions for customers of aib now?

    Reply
  • is there a app for that?

    Reply

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