AIB HAS APOLOGISED to customers affected by an error in the bank’s reporting of missed loan repayments to the Irish Credit Bureau over the six months to July 2012.
“All historical customer payment records currently held at the ICB have been corrected for this error and system changes have been made at AIB to prevent a reocurrence,” the bank said in a statement this morning.
The ICB was informed six weeks ago that the bank had misreported information concerning the missed repayments of around 12,000 customers.
“The loan accounts impacted are those where scheduled repayments were missed by customers with weekly or fortnightly repayment schedules,” according to AIB. “The reporting error resulted in an incorrect statement to the ICB of the affected customer’s repayment history.”
The bank says it contacted the Data Protection Commissioner when the issue was identified in May.
The Data Protection Commissioner has said that some customers may have been refused credit as a result of the error and that the incident is a breach at the “upper end” of data protection laws. The office also expressed concern that it took six weeks to resolve the problem after it was highlighted.
The Office of the Data Protection Commissioner is advising all customers to obtain a current copy of their credit report.
AIB has sent a written apology to the customers affected by the error. This letter contains details of a helpline set up for those impact by the misreporting and the bank is offering to request a new copy of any affected customer’s ICB statement if requested, at the bank’s expense.