TWENTY FIVE JOBS have been created in providing call centre support to Aer Lingus.
The news comes that Co Kerry-based FEXCO has won a new contract from Aer Lingus for the provision of call centre services to the airline.
The contract runs from now until January 2015. FEXCO will provide call centre support seven days a week for Aer Lingus customers.
Based in Kerry, global payments organisation FEXCO is one of Ireland’s largest indigenous outsourcing providers.
FEXCO already has a long standing relationship with Aer Lingus, providing it with dynamic currency conversion services.
Ger O’Sullivan, head of business services at FEXCO, said:
We are confident that the combination of FEXCO’s long standing experience in the contact centre industry and our continuous focus on providing innovative solutions will enhance the customer experience.’
Andrew Cornish, Aer Lingus Chief Customer and Brand Officer, said that FEXCO was selected on the basis of its established track record in providing call centre services “with a high level of quality service, at cost effective rates.”